Account/Delivery Manager- Contract Staffing

Why the Strategic Resourcing team at WWT?

World Wide Technology’s Strategic Resourcing team offers our clients expertise and enhancements to their existing team on a long-term basis. We invest time and industry knowledge to align the best resources to match a customer’s unique needs. WWT provides on-going support for the life of the engagement ensuring that consultants make a real connection with our culture, SMEs, the ATC, and each other.

As a Resource Manager, you are charged with driving business within the India market and working closely with account teams globally to deliver high-volume strategic resourcing initiatives.

This role requires creativity and drive, with an interpersonal savvy that allows the individual to develop lasting relationships. This individual can identify and overcome internal and external hurdles in the business that are hindering the sales process and will develop solutions/creative roadmaps to overcome obstacles. A resource manager will have strong negotiation and communication skills and will act as the SME within the region for strategic resourcing opportunities.

Responsibilities:

• Act as fulfillment arm and consultant by driving creative solutions relative to each client engagement.
• Must possess an understanding of clients' internal issues/hurdles and be able to develop solutions that encompass strategic resourcing methodologies and best practices.
• Educate internal account teams and clients on best practices methodologies and how to implement these in the business.
• Negotiate with all parties (including account teams, partners and customers) on fulfillment options.
• Ability to qualify business opportunities internally and externally to determine viability.
• Ability to identify and overcome internal and external hurdles in the business that are hindering the sales process and develop creative solutions/roadmaps to overcome obstacles.
• Ability to develop, maintain and grow profitable relationships with our partner community
• Ability to maintain and work through issues, questions and concerns that arise through the course of business with these partners.
• Communicate regularly with our partner community concerning projects, potential business, new business and status of existing business.
• Promptly communicate candidate status to partners involved in the interview process.
• Source candidates for requisitions across multiple departments, locations and skill levels (ranging from entry level to director level).
• Leverage multiple sourcing channels and be adept at sourcing a high volume of candidates directly and through staffing partners while meeting the SLA's of the business.
• Evaluate skill level, conduct efficient and professional interview process, and drive offer process.
• Maintain candidate pipelines and communicate recruiting status regularly
• Manage candidate experience including positioning the opportunity & company, administer technical exercises, phone screens, coordinate interview schedules, summarize feedback, make hiring recommendations, and manage the offer process, background checks and pre-employment process.
  
  

Qualifications

• Bachelor's degree or equivalent experience in business related field or Human Resources discipline
• Candidates from staffing companies will be preferred
• 5 – 8 years of experience in high volume full life cycle recruiting with proven success managing senor executive clients and business leaders, preferably within the staffing or contingent worker space in India
• Computer experience with ATS, spreadsheets, databases and Human Resources information systems preferred.
• Consulting experience, leading major change efforts, preferably in the area of staffing initiatives
• Excellent communication skills (both written & verbal) with exceptional interpersonal skills.
• Customer service orientation
• Ability to work well as a strategic resourcing representative to internal stakeholders, as well as within the strategic resourcing team
• Thorough planning, time management and organizing abilities
• Must have ability to exercise good judgment with demonstrated problem solving and negotiation skills.
• Must be able to multi-task and turn on a dime as needed.