Match score not available

Landlord Support Agent (f/m/d)

Remote:

Full Remote

Contract:

Full time

Work from:

Spain

Offer summary

Qualifications:

Business fluent in English and Spanish, Experience in customer service preferred, Strong communication skills, Ability to handle stressful situations, Willingness to take on responsibility.

Key responsabilities:

Serve as the first contact for suppliers
Support key account managers in daily tasks
Manage requests from key account managers
Coordinate communication across departments
Report directly to Head of Global Supply Sales

Homelike Real Estate Management & Development Scaleup https://www.thehomelike.com/

51 - 200 Employees

See more Homelike offers

Job description

We are looking for an empathetic and problem-solving new member to join our Landlord Support Team.

Tasks

How You Are Part Of Our Success Story

You are the first line of contact for our suppliers answering all the questions and taking care of their account-related requests

You support key account management in organizational, administrative and operational day-to-day business
You take responsibility for the requests of Key Account Managers and external partners
You take over the communication between the different departments in order to solve the requests of the landlords quickly and efficiently
You will report directly to the Head of Global Supply Sales and will be surrounded by senior experts in the industry

Requirements

What you need to convince us:

You are business fluent in English and Spanish
Independence, strong communication skills and willingness to take on responsibility are your distinguishing features
You keep a cool head even in stressful situations and have the necessary sensitivity to find a solution for every problem
Ideally, you have professional experience in customer service or a similar position

Benefits

What you can expect from your Homelike journey:

Work-Life-Balance

Flexible Working: Choose your work arrangement and work either entirely remotely or from our modern office hubs (currently in Cologne and London).
Trust Working Hours: Structure your day based on your team and individual preferences.
Additional Day Off: Make use of an extra day off for life events such as marriage or moving houses.

Learning & Development

Homelike Academy: Develop new skills by participating in monthly internal training academies moderated by Homelike´s experts.
360° Feedback: Receive regular and/or holistic feedback from your manager, peers and stakeholders for your professional growth.
Team Shadows: Gain interesting insights and exposure by shadowing different departments.
Exclusive Top Talent Program: Become part of the top talent program with exclusive personal development access to accelerate your growth career progression within Homelike.
External Guest Speakers: Broaden your perspectives and network with industry experts, or influential individuals from outside the company.

Modern Culture

Global Talent Team: Join a diverse global team with 20+ nationalities based in 7 countries around the globe.
Entrepreneurial Empowerment: Contribute your ideas and make a substantial impact on the product and the company’s success.
Agile Mindset: Be part of tech-driven solutions and a flexible way of thinking that enables people to react quickly and adapt to changing situations.
Company & Team Events: Enjoy monthly after-work gatherings in Cologne/London, remote team activities and bigger company events, fostering team belongingness and connection.
Talent Engagement: Get involved in different learning groups or guilds to strengthen relationships outside the work setting.