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Customer Support Representative - Fully Remote

Remote: 
Full Remote
Contract: 
Full time
Salary: 
25 - 28K yearly
Experience: 
Entry-level / graduate
Work from: 
United Kingdom

Offer summary

Qualifications:

Previous experience in customer support, Strong problem-solving abilities, Attention to detail.

Key responsabilities:

  • Assist customers with inquiries and resolve issues
  • Respond to inquiries via email, chat, and phone
  • Maintain product knowledge for effective assistance
  • Collaborate with teams on complex customer concerns
  • Document and track customer interactions
Avansel Recruitment - HR Consultancy in UK logo
Avansel Recruitment - HR Consultancy in UK Human Resources, Staffing & Recruiting Startup https://avanselrecruitment.co.uk/
2 - 10 Employees
About Avansel Recruitment - HR Consultancy in UK
We are a Human Resources consultancy company (HR Consulting) with a strong focus on people management and the importance of the provision and development of top talent within our client´s companies. We are committed to an ethos which focuses on self-management where workers have autonomy and responsibility in decision-making and develop to their full potential thus increasing their motivation and emotional wellbeing.
See more Avansel Recruitment - HR Consultancy in UK offers

Job description

We are looking for a Customer Support Representative to join a leading provider of customer support services based in London.

Salary & Terms

  • Salary between £25,000 - 28,000 gross per year depending on experience
  • Monday to Friday, 9:00 AM - 5:00 PM
  • Work from home
  • Home office stipend to support a comfortable and productive remote work environment.
  • Ongoing training and professional development opportunities.

Role & Responsibilities

In this role, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and ensuring a positive interaction. This is a remote position based in London, offering the flexibility to work from your home office.

  • Respond to customer inquiries via email, chat, and phone with professionalism and empathy.
  • Provide accurate information and solutions to resolve customer issues.
  • Effectively navigate customer support systems and tools.
  • Collaborate with cross-functional teams to address complex customer concerns.
  • Maintain a high level of product knowledge to assist customers effectively.
  • Document and track customer interactions and issue resolutions.

Minimum Requirements

  • Previous experience in customer support or a related field.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.

Required profile

Experience

Level of experience: Entry-level / graduate
Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Customer Support

Other Skills

  • Problem Solving
  • Detail Oriented
  • Verbal Communication Skills
  • Professionalism
  • Social Skills
  • Empathy
Are you interested?

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