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Customer Support Representative - Fully Remote

Remote:

Full Remote

Contract:

Full time

Salary:

25 - 28K yearly

Experience:

Entry-level / graduate

Work from:

United Kingdom

Offer summary

Qualifications:

Previous experience in customer support, Strong problem-solving abilities, Attention to detail.

Key responsabilities:

Assist customers with inquiries and resolve issues
Respond to inquiries via email, chat, and phone
Maintain product knowledge for effective assistance
Collaborate with teams on complex customer concerns
Document and track customer interactions

Avansel Recruitment - HR Consultancy in UK Human Resources, Staffing & Recruiting Startup https://avanselrecruitment.co.uk/

2 - 10 Employees

See more Avansel Recruitment - HR Consultancy in UK offers

Job description

We are looking for a Customer Support Representative to join a leading provider of customer support services based in London.

Salary & Terms

Salary between £25,000 - 28,000 gross per year depending on experience
Monday to Friday, 9:00 AM - 5:00 PM
Work from home
Home office stipend to support a comfortable and productive remote work environment.
Ongoing training and professional development opportunities.

Role & Responsibilities

In this role, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and ensuring a positive interaction. This is a remote position based in London, offering the flexibility to work from your home office.

Respond to customer inquiries via email, chat, and phone with professionalism and empathy.
Provide accurate information and solutions to resolve customer issues.
Effectively navigate customer support systems and tools.
Collaborate with cross-functional teams to address complex customer concerns.
Maintain a high level of product knowledge to assist customers effectively.
Document and track customer interactions and issue resolutions.

Minimum Requirements