Offer summary
Qualifications:
High school diploma or equivalent; bachelor’s degree preferred., Proven experience in customer service with a focus on exceptional customer experiences., Excellent verbal and written communication skills., Strong problem-solving abilities., Proficiency in customer support software and CRM systems..
Key responsabilities:
- Act as the first point of contact for customers via phone, email, and chat.
- Address inquiries and technical issues with empathy and efficiency.
- Process orders, returns, and refunds accurately.
- Maintain precise records of customer interactions in our CRM.
- Collaborate with teams to resolve complex issues and improve processes.