Offer summary
Qualifications:
High school diploma or equivalent; bachelor's degree preferred., Proven experience in customer service., Excellent verbal and written communication skills., Strong problem-solving skills., Proficiency in customer support software and CRM systems..
Key responsabilities:
- Serve as first contact for customers via phone, email, and chat.
- Address inquiries with empathy, ensuring positive resolutions.
- Troubleshoot technical issues and guide through product features.
- Process orders, returns, and refunds accurately.
- Maintain records of interactions in CRM and collaborate with teams.