Virtual Customer Service Associate

Headquartered in Seattle, Direct Interactions runs contact centers across the country with a team of American representatives. Our commitment to social responsibility is reflected in our business practices, as we offer work-from-home opportunities to a diverse range of individuals, including those with disabilities, veterans, and military spouses. Direct Interactions collaborates with organizations to enhance public service by implementing innovative strategies and nurturing teams of empathetic individuals who leverage their personal experiences to guide others through complex challenges, resulting in tangible improvements in outcomes.

At Direct Interactions, our team is comprised of some of the most compassionate and skilled contact center professionals in the nation. By joining us, you will have the opportunity to positively impact the lives of individuals in need, knowing that your efforts have made a meaningful difference. Whether you have ample experience in contact centers or are just beginning your journey in this field, we are eager to get to know you better! Our focus is on the well-being of both our clients and our team members, recognizing that work is a significant part of life. Become a part of the DI family, where you can strike a balance between work and personal life. Collaborating with various organizations and states, we deliver top-notch service to customers. Our flexible scheduling ensures that you can maintain a healthy work-life equilibrium while contributing to our mission.

• 1+ yr Call Center experience
• Answer incoming phone calls throughout scheduled shift. Assisting customers with healthcare claims and enrollment
• A warm and friendly approach developing a good rapport with a caller
• An agent must be able de-escalate and manage difficult calls 
• Must strive to be professional, level-headed, to provide consistent, high-quality customer support. 
• Calls require excellent listening skills research and attention to detail 
• Up to 12 applications on one call 
• Strong navigation skills, quickly transition from one task to another 
• Proficient with dual monitors 
• Excellent communication skills 
• Minimum 25 WPM typing 
• Keyboard shortcut knowledge 
• High school diploma, GED 
• Must reside in the US
• Successfully complete the mandatory paid 4-week training with 100% attendance 

Job Details (what you will be doing) 

As a member of the Customer Experience team, you will help people every day by taking calls, actively listening to understand customers’ needs, and answering their questions. Our call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our members.  

Equipment and workspace requirements

• During training agents are required to be on camera (camera provided)
• HIPAA requirements are: private, dedicated, distraction free quiet workspace

The candidate must have the following equipment:

• Two (2) 22” monitors – with Video adaptor
• Must connect directly to internet - hardwired
• US based internet service provider
• Wireless is not available - Internet speed test verification (25MBPS download 5 MBPS upload)

Training 

• Monday - Friday 9:00am to 5:30pm EST  
• Date: TBD; 4 weeks of training

Pay Rate

• $14.50 per hour
• This is a W2 (employee) position
• We are paid biweekly via direct deposit
• All mandatory events are paid (orientation, training & nesting)

*If you are selected, your offer is contingent upon successfully completing and passing a background check.

*Direct Interactions does not pay for or reimburse any monies related to fees and/or services that are required to perform the job.

*There are NEVER any fees associated with applying or working for Direct Interactions.