About us
Mavenoid is the Intelligent Support Platform for products and devices. Our purpose-built technology delivers best-in-class customer support with intelligent troubleshooting and personalized remote support. Our product manufacturers and sellers provide genius-level customer support and realize brilliant cost savings.
Having raised our Series B, we’re in an exciting phase of growth but are still small enough for each new person to have a big impact on the company as a whole. We were founded in Stockholm, Sweden, but now operate globally as a remote-first company, with team members located across Sweden, the United Kingdom, The United States, and more.
The role
Your work will set the foundation for Mavenoid applications that help people around the world get better support for their hardware devices. You will primarily work on our TypeScript platform, from technical implementation of features to designing the system architecture to ensuring application security and reliability and helping us grow the team. You will start hands-on, by building backend services and frontend components in our TypeScript codebase that form the foundation for new product features, and before long we expect you to contribute ideas on how you see our product grow and mature. We equally value candidates whose stronger side is either on the backend or on the frontend side of the stack – as long as they feel comfortable on the other side.
Our backend runs TypeScript on
Node.js, backed by PostgreSQL, and deployed to Google Cloud. Our frontend is a React web-app written in TypeScript, that leverages a design system built using Radix and Emotion. We have a GraphQL API in-between with generated types, so we’re type-safe from the database to the CSS. Our ML/AI services are written in Python and interact with our TypeScript backend via different APIs (GraphQL, PubSub, Streams, REST). Parts of our infrastructure are maintained as open-source projects, such as
atdatabases and
funtypes. Everything else is in a private monorepo hosted on GitHub.
Our Core Values
Win as a Team - Teams are not just extensions of leaders, but are instead a composite of individuals, each with their own strengths. We need to work together in order to scale. And, it’s more fun this way!
Teach & Be Taught - As a company, we believe that there is always a way to improve how you work, and therefore it is important to be consistently open to learning. Also, in a fast-growing company, roles & contexts shift, and it is important to be able to adjust. Teaching others is the flip side of that – it's a great way to build deeper understanding of the topics you teach, and also an important tool to scale the organization as you step into new roles and responsibilities.
Cut out the B.S. - Get to the bottom of the issue and surface the information needed to make good decisions.
Pick up the Pace - As a startup, our structural advantage is speed, but only if we act with urgency. Don’t leave for tomorrow what you can do today.
Eyes on the Ball - Don’t get distracted from what is most important, right now. In a startup, there are a million different things that you can do in any situation, and it’s necessary to have a consistent focus over time on the things that have the highest impact.
