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Rewarding experience. Meaningful outcomes.
Making a difference in people's lives through design and implementation of leading network technologies. That's what motivates us.
Embrace diversity. Celebrate inclusion. Champion ideas. From across the table to around the world, our path to innovation comes from our friendly environment and outstanding people. That's the Ciena network.
Responsibilities
This position is a technical role for an early in career engineer (maximum 2 years of experience), providing post-sales support for delivery, with supervision of a senior Ciena engineer, Solution Engineering services like Solution Design, Solution Acceptance, Remote Deployment support and Network Reconfiguration/Migration.
Will interfaces with the following functional groups on a day-to-day basis; Systems Engineers (SE), Service Project Managers (SPM), Technical Support, Field Service Engineers and Customer Service Avocate.
Basic knowledge of L0/L1 optical/transmission and/or Layer2-3 (IP protocols) and/or scripting/DevOps skills
General Activities (Supervised by a Ciena Senior Network Engineer)
- Support service partners engineers during project deployment
- Analyse the Network Designs provided by the SE to ensure that the Deployment and In-Service Upgrades of Ciena Equipment are performed in a consistent manner allowing for the delivery of a high quality and cost efficient service. Uses Technical Knowledge and Experience to translate the Network Designs into a Solution Design for New-Build, reconfiguration and Network Upgrade Projects.
- Gathers and Analyse Customer Network Data and develops the migration strategy required to ensure a successful transition onto the Ciena platform.
- Reviews the Technical Deployment Package details with both Internal and External Resources to ensure that the are understood by all members of the Deployment Team
- Serves an escalation point for issues/problems related to the Technical Deployment Package contents. Works with the SE, Customer, and Internal Ciena Groups to resolve any design or product related issues and translates resolutions to the field
- Responsible for archiving the As-Built Documentation Sets for future network upgrade support
- Provides Off-Site Maintenance Window and Escalation Support to Field Forces during In-Service Network Upgrades. Typically off hour support (Weekend and nights).
Collaboration with stakeholders
- Participates on Customer kick-off calls and provides support to the Deployment Project Managers as the Technical Project Engineer.
- Provide technical guidance to the Presales Engineers to ensure that the Network Design meets both Customer and Serviceability requirements
Areas of impact (Basic knowledge/expertise required)
- Layer 0/1 Ciena or other vendor product knowledge, and/or
- Layer 2-3 knowledge (certification desirable), and/or
- Scripting/DevOps skills (ie, Phyton, JAVA, Ansible, etc)
Experience
- B.S. Electrical Engineering, Optical Engineering, or a related field of discipline
- Desirable not more than 2 years of experience
- Demonstrated ability to work directly with various cross-functional groups to resolve issues and establish best practices
- Excellent Customer Service interaction skills
- Excellent English language written and verbal communications skills
- Expert knowledge of MS Office applications (Visio, Excel, Power Point, etc.)
- Ability to handle travel (approx. 25%)
- Ability to work at night on maintenance windows (25%)
- Ability to handle multiple projects simultaneously
- Ability to review and analyse project information quickly and accurately
- Ability to take a conceptual design and develop a process to make it a reality
- Communications/technology focused career goals
Not ready to apply? Join our Talent Community to get relevant job alerts straight to your inbox.At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
