Offer summary
Qualifications:
1-3 years in customer service, Technical qualification in electrical and electronics, Basic understanding of IP network technology, Experience with solar electric products, Japanese Language Proficiency (JLPT N2).
Key responsabilities:
- Answer inbound chats, e-mails, and cases from customers and contractors
- Troubleshoot grid tie solar inverter issues
- Validate authorization to release parts needed for problem-solving
- Update knowledge database with new troubleshooting information
- Document all activity in the ticketing system