Senior Product Manager - User insights

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We're looking for a passionate Senior Product Manager to lead the development and execution of the product vision, strategy and roadmap for our User Insights domain. You will work closely with our most precious asset - our users - and make sure that we provide a personal experience across all of our products, help the users onboard quickly and store our user data safely.

Your goal is to create exceptional products that meet both user and business needs. As a Senior Product Manager, you'll help shape Bolt's growing mobility ecosystem!

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<title>About us</title>

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With over 200 million users in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

At Bolt Platform, we innovate services, tools and workflows across all of Bolt's business units (rides, deliveries and rentals). Our product spans a wide range of technologies, including advanced mapping and routing, state-of-the-art document and identity verification, and intuitive customer support. We excel at designing business processes and implementing cutting-edge automation to ensure a seamless and efficient operational framework for our business.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or ability.

Our ultimate goal is to "Make cities for people, not cars". And we need your help on this mission!

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<title>About the role</title>

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You will lead a cross-functional team to deliver high quality user insights while maintaining and enhancing user trust. You will own an end-to-end vision, strategy and roadmap that meets operational and business needs, set P&L targets and measure the impact of your area. You will identify business opportunities and bring to life innovative services that will help us provide an efficient infrastructure for actionable user insights, aggregate user data in a compliant manner, and enable users (drivers, riders, couriers, partners, etc.) to securely authenticate and build trust with each other and with Bolt.

You will partner with our business operations and influence other product teams across Bolt's businesses (rides, delivery, rentals, etc.), maintaining a fine balance between building a system that is tailored to the user data needs of our businesses, while serving our diverse and hyper-local customer base!

Your deep technical and analytical knowledge, exceptional ability to optimise business processes, laser-sharp focus on users, track record of building world-class know your customer solutions, and ability to align with cross-domain and cross-functional stakeholders will be key to your success in this role.

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<title>Your daily adventures will include</title>

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• <point>Discover opportunities to suggest user data, authentication and, more generally, lifecycle improvements across the enterprise.</point>
• <point>Define product strategy and roadmap in partnership with operational goals and align needs across all business units (rides, delivery, rentals), prioritize features and enhancements based on a deep understanding of operational needs (local and central operations), customer needs (drivers, riders, couriers), and data analysis.</point>
• <point>Design experiments (with support from your analytics partner) to inform product decisions and positioning.</point>
• <point>Serve as the primary point of contact for product-related intelligence and processing needs for user data, providing regular updates to operations and business stakeholders.</point>
• <point>Collaborate with cross-functional teams (engineering, data science, design, marketing, etc.) to drive product development through all stages from concept to launch, from daily weekly planning to managing big launches</point>
• <point>Define and track key product metrics to measure success and iterate our task management and handling based on data insights.</point>

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<title>About you</title>

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• <point>You're an experienced product manager, preferably at a top tech company where you've proven your ability to drive business growth.</point>
• <point>You’re familiar with authentication systems, knowledge graphs, and generally with data-heavy systems and have a strong understanding of user needs and expertise in collaborative systems, user experience, or usability in highly automated, high-volume task environments.</point>
• <point>You understand well how funnels operate and have a data-driven approach to making them more efficient. You embrace the complexity of operational processes and have strong analytical skills that enable you to break down complex systems into simple narratives to deliver a world-class user experience from a highly automated, operational and customer perspective.</point>
• <point>You are highly technical (preferably with a background in analytics, computer science or engineering) and eager to dive deep into execution with your team and embrace technical complexity.</point>
• <point>You have exceptional communication and collaboration skills to work with our cross-functional teams and influence stakeholders, and you are fluent in English.</point>
• <point>You have a strong sense of ownership with a hands-on mindset. </point>

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Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!
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<title>Why you’ll love it here:</title>

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• <point>Play a direct role in shaping the future of mobility</point>
• <point>Impact millions of customers and partners in 500+ cities across 45 countries</point>
• <point>Work in fast-moving autonomous teams with some of the smartest people in the world</point>
• <point>Accelerate your professional growth with unique career opportunities</point>
• <point>Get a rewarding salary and stock option package that lets you focus on doing your best work</point>
• <point>Enjoy the flexibility of working in a hybrid mode</point>
• <point>Take care of your physical and mental health with our wellness perks</point>

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<text>*Some perks may differ depending on your location.</text>
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