Offer summary
Qualifications:
Must be at least 18 years old, Associate degree plus 1 year experience preferred, Able to read, write, and speak English, Expertise in multitasking without errors, Background checks and security clearances required.
Key responsabilities:
- Provides routine end-user support for IT issues
- Evaluates and prioritizes incoming tickets professionally
- Resolves basic hardware/software issues and escalates complex ones
- Maintains professionalism and delivers outstanding customer service
- Attends mandatory meetings and completes assigned tasks