Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.
The Batch Job/Specialist (SOC Agent) is responsible for monitoring and managing batch job processes, ensuring the efficient and timely execution of automated tasks. This role requires close coordination with IT operations, security teams, and application teams to maintain a stable batch environment. Additionally, the role supports security operations by monitoring and responding to security incidents as part of the SOC team.
Key Responsibilities:
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Batch Job Monitoring and Execution:
- Oversee daily batch job schedules and workflows across various systems.
- Identify and troubleshoot failed jobs, rerun jobs if necessary, and ensure proper escalation procedures are followed.
- Collaborate with application and infrastructure teams to resolve batch job errors and optimize performance.
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Automation and Maintenance:
- Maintain, configure, and optimize job automation tools and batch processing environments.
- Create and update job schedules as required by business and operational needs.
- Implement automation best practices to improve reliability and reduce manual interventions.
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Incident Management (SOC Role):
- Monitor security alerts and incidents within the SOC, identifying and investigating potential security threats.
- Respond to security incidents in accordance with established protocols.
- Perform real-time analysis of security alerts and escalate critical issues to the appropriate security teams.
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Collaboration and Documentation:
- Work closely with cross-functional teams, including IT operations, development, security, and business units.
- Maintain accurate and up-to-date documentation of batch job processes, schedules, and incident responses.
- Provide reports and analysis of batch performance and security incidents to management.
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Continuous Improvement:
- Identify opportunities for process improvement in batch job management and security monitoring.
- Contribute to the enhancement of incident response strategies and the optimization of batch job processing efficiency.
Required Skills and Qualifications:
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Technical Expertise:
- Experience in batch job monitoring and management systems (e.g., Control-M, IBM Workload Scheduler, Autosys, etc.).
- Strong knowledge of scripting languages (e.g., Python, PowerShell, Bash) for automation.
- Understanding of IT infrastructure, including servers, databases, and network systems.
- Familiarity with SOC tools (e.g., SIEM, IDS/IPS) and security incident handling.
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Problem-Solving:
- Ability to diagnose, troubleshoot, and resolve batch job failures quickly.
- Excellent analytical skills for identifying root causes of security incidents and job issues.
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Security Knowledge:
- Understanding of information security principles and best practices.
- Experience with cybersecurity frameworks (e.g., NIST, ISO 27001) and compliance requirements (e.g., GDPR, HIPAA).
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Soft Skills:
- Excellent communication skills for coordinating with teams and providing timely updates.
- Strong organizational skills and attention to detail for managing multiple tasks.
- Ability to work in high-pressure environments, especially in critical situations.
Preferred Qualifications:
- Certifications such as ITIL, CompTIA Security+, or relevant SOC training.
- Experience in cloud environments (e.g., AWS, Azure) and hybrid infrastructure.
- Prior experience in both batch job management and SOC operations.
Why Syntax?
Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world's most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler.
- Competitive, above-average compensation
- Global tourist: With us, you can also work from abroad from time to time
- Flexible working time models, home office
- Attractive benefits, e.g. company pension scheme or various health offers
- A modern environment in which the "you" is part of it
- Open feedback culture, flat hierarchies and a motivated team
- Individual career planning with continuous training and coaching on the job
You see a personal challenge in this responsible task? Apply now - and become part of the SYNTAX team!
