As a Regional Operations Specialist (ROS), you will have the opportunity to work as part of a collaborative team responsible for supporting our network of advisors in all things related to servicing client accounts. The ROS will work with advisors, custodian partners as well as internal team members to accomplish a wide range of tasks such as opening new accounts, updating existing accounts, moving client funds from one custodian to another or distributing assets to clients as needed and in a timely manner.
Flexibility is a key part of this role; a ROS may be required to switch gears throughout the day to help our Regional Managers meet service level agreements, particularly during periods of high-volume spikes.
Buckingham provides associates the opportunity to work a hybrid model. Teams are typically in the office 2 days per week and have the ability to work from home 3 days per week.
Essential Job Duties and Responsibilities
- Have proficiency in one specialization. Proficiency will be outlined within the Skills Matrix.
- Adjust focus as required to provide support to your team.
- Have a fundamental working knowledge in systems and platforms, like Salesforce, Outlook, and custodian websites
- Utilize effective communication skills with both internal and external partners
- Provide Regional Operations phone support
- Provide support and problem resolution to Advisors and internal teams as it pertains to new accounts, account maintenance, transfers or cashiering
- Maintain a high standard of quality control for all incoming requests
- Liaise with custodian partners and Advisors to successfully process requests
- Review requests for clarity and /or omissions prior to submission to our custodian partners
- Research and resolve issues with advisors, custodial partners, and internal teams to obtain the best possible outcome
- Remain current on trends and policy changes required by custodians due to regulatory updates
- Helps maintain accounts on the Envestnet and Orion platforms
- Other duties will be assigned as needed
- Overtime may be required, specifically around high-volume times such as the end of a quarter and tax season.
Basic Qualifications
- Bachelor’s degree in related field
- Operations/client service experience preferred
- Experience working with Charles Schwab, Fidelity, or Pershing preferred
Knowledge, Skills and Abilities
- Skilled in managing a shared team email inbox
- Knowledge of CRM systems, preferably Salesforce
- Knowledge of DocuSign is a plus
- Be highly organized and have strong attention to detail with the ability to deliver excellent results
- Thrive in a fast-paced work environment with strong time management while executing service level standards
- Must work well in a team environment, supporting others and filling in as necessary
- Desire to take ownership and provide the best customer service in the industry
- Proactive with the ability to think ahead and act independently
- Capacity to prioritize and work efficiently in an ever-changing environment.
Buckingham’s Compensation and Benefits
This is a salaried position with an opportunity for an annual bonus and long-term incentives as well as a competitive benefits package. Buckingham pays up to 100% of an associate’s medical and dental insurance premiums, life, long-term disability and accidental death insurance policies. We offer paid maternity, paternity and medical leave, empowered Paid Time Off to take as many PTO days as needed, 401(k) plan, deductible reimbursement, tuition reimbursement, matching gifts and more.
Who is Buckingham Wealth Partners?
Founded in 1994, Buckingham Wealth Partners is comprised of Buckingham Strategic Wealth and Buckingham Strategic Partners. For investors, we offer Buckingham Strategic Wealth, a Registered Investment Advisor (RIA) firm with a nationwide presence that delivers wealth solutions through comprehensive, values-based financial planning and an investment approach built on evidence and facts. For advisors, we offer Buckingham Strategic Partners, a comprehensive wealth management platform that delivers practice support and management services engineered to free up an advisor’s workday so they can spend more time helping clients achieve their dreams of financial prosperity.
Buckingham employs more than 600 associates in over 50 office locations nationwide.
Buckingham Wealth Partners is an Equal Opportunity Employer. We believe that diversity, equity and inclusion among our associates is critical to our core ‘Passion To Do Right’ and our collective success. All employment related decisions are based on ability, performance, and organizational needs without regard to age, citizenship, color, physical or mental disability, marital status, national origin, race, religion, sex, sexual orientation, gender identity, military or veteran’s status, genetic information or any class protected by applicable law or ordinance.
Buckingham’s Awards & Accolades
- Top Workplace in St. Louis, St. Louis Post Dispatch, 2023, 2022, 2021, 2020, 2019, 2018, 2017, 2016
- Top RIA Firms, Barron's, 2023, 2022, 2021, 2020, 2019, 2018, 2017
- Top RIA Firms, Forbes, 2022
- Top 25 RIA, Financial Advisor Magazine, 2023, 2022, 2021, 2020, 2019, 2018, 2017
- Top 50 Fastest-Growing Firms, Financial Advisor Magazine, 2020, 2019
- Top Registered Investment Advisers, Financial Times, 2020, 2019
- Top Grower in Missouri in 2022, Citywire RIA
- No. 6 on RIA Channel’s 2021 Top 100 Wealth Managers List
