Offer summary

Qualifications:

Fluent in German and English, Experience in customer support, Strong analytical skills, Problem-solving mindset, Genuine interest in education and technology.

Key responsabilities:

Provide support to users via various channels

Assist users with technical issues and solutions

Guide users in navigating software features

Document interactions for product improvements

Collaborate with teams to address complex issues

Job description

Patrique Mercier Recruitment PT is excited to offer a fantastic opportunity for a German Speaking Support Specialist for Educational Software located in Athens, Greece. If you are passionate about education and technology, and are looking to make a meaningful impact in the lives of students and educators, this position is ideal for you!

In this role, you will be responsible for providing support to users of our educational software in the German-speaking market. Your responsibilities will include addressing technical inquiries, guiding users through software functionalities, and ensuring a smooth user experience. Join us and help shape the future of education!

Responsibilities

Provide high-quality support to German-speaking users of our educational software via phone, email, and chat.
Assist users in troubleshooting technical issues and provide effective solutions.
Guide users in navigating the software and maximizing its features.
Document support interactions and user feedback for product improvements.
Collaborate with internal teams to escalate complex issues and contribute to product enhancement.
Engage in training sessions to expand your knowledge of the software and the education sector.

Requirements

Fluent in German (both spoken and written) with exceptional communication skills.
Proficient in English for collaboration with diverse teams.
Experience in customer support, preferably in the software or educational sector.
Strong analytical skills and a problem-solving mindset.
Ability to work in a fast-paced environment and manage multiple tasks effectively.
Genuine interest in education and technology.
Willingness to relocate to Athens, Greece, and enjoy a vibrant cultural experience.

Benefits