German Speaking Support for Educational Software, Athens, Greece

Patrique Mercier Recruitment PT is excited to offer a fantastic opportunity for a German Speaking Support Specialist for Educational Software located in Athens, Greece. If you are passionate about education and technology, and are looking to make a meaningful impact in the lives of students and educators, this position is ideal for you!

In this role, you will be responsible for providing support to users of our educational software in the German-speaking market. Your responsibilities will include addressing technical inquiries, guiding users through software functionalities, and ensuring a smooth user experience. Join us and help shape the future of education!

Responsibilities

• Provide high-quality support to German-speaking users of our educational software via phone, email, and chat.
• Assist users in troubleshooting technical issues and provide effective solutions.
• Guide users in navigating the software and maximizing its features.
• Document support interactions and user feedback for product improvements.
• Collaborate with internal teams to escalate complex issues and contribute to product enhancement.
• Engage in training sessions to expand your knowledge of the software and the education sector.

Requirements

• Fluent in German (both spoken and written) with exceptional communication skills.
• Proficient in English for collaboration with diverse teams.
• Experience in customer support, preferably in the software or educational sector.
• Strong analytical skills and a problem-solving mindset.
• Ability to work in a fast-paced environment and manage multiple tasks effectively.
• Genuine interest in education and technology.
• Willingness to relocate to Athens, Greece, and enjoy a vibrant cultural experience.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )