Senior Program Manager / FlexStaff

Job Description

• Develops project plans and recommendations in support of Departmental/Company objectives and leads implementation; tracks and reports on the status of the project.  Must ascertain, categorize and manage projects in relation to corporate priorities.
• Ensures a quality end product through close customer contact and assesses customer/client satisfaction through direct feedback/evaluation.
• Coordinates development and implementation of policies and procedures as well as development of compliance measurements.  Controls and monitors program effectiveness; updates plans as necessary.  Ensures compliance with necessary audit requirements.
• Represents BCBSNC in meetings with external parties including consultants, vendors, and others and may include service delivery management of vendors.
• Assists with analysis and development of business processes to ensure quality, cost effectiveness, timeliness of customer service, and regulatory requirements and mandates are met.
• Develops escalation process to channel issues and concerns to appropriate parties.
• Evaluates Program risks, developing contingency plans and responding to change in risk.
• Develops effective business process improvement initiatives and communication plans.
• Performs analytic functions and data visualization related to the FlexStaff program.
• Develops and tracks budgets, operating plans and financial cost forecasts to support the objectives of the FlexStaff Program.
• Provides vendor and hiring managers well-defined expectations, ongoing feedback,

Hiring Requirements

• Bachelor's degree or advanced degree (where required)

• 5+ years of experience in related field.

• In lieu of degree, 7+ years of experience in related field.

Preferred Skills/Experience

Vendor relationship management with MSP and associated Suppliers. Power BI Strong communicator and relationship builder Financial literacy Demonstrated consultative skills Demonstrated analytic skills

Salary Range