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ServiceNow Product Owner

Remote: 
Full Remote
Contract: 
Full time
Salary: 
88 - 88K yearly
Experience: 
Senior (5-10 years)
Work from: 
United States

Offer summary

Qualifications:

3 to 5 years as a ServiceNow product owner, Strong focus on APM, SPM, and CMDB, Experience with enterprise environment best practices, ServiceNow Certified System Administrator preferred, Excellent communication skills.

Key responsabilities:

  • Act as liaison between platform team and stakeholders
  • Document business requirements and create user stories
  • Collaborate on product backlogs and roadmaps
  • Facilitate functional and user acceptance testing
  • Monitor performance metrics and continuous improvement
Ascension logo
Ascension XLarge https://www.ascension.org/
10001 Employees
About Ascension
Ascension (www.ascension.org) is a faith-based healthcare organization dedicated to transformation through innovation across the continuum of care. As one of the leading non-profit and Catholic health systems in the U.S., Ascension is committed to delivering compassionate, personalized care to all, with special attention to persons living in poverty and those most vulnerable. In FY2018, Ascension provided nearly $2 billion in care of persons living in poverty and other community benefit programs. Ascension includes approximately 156,000 associates and 34,000 aligned providers. The national health system operates more than 2,600 sites of care – including 151 hospitals and more than 50 senior living facilities – in 21 states and the District of Columbia, while providing a variety of services including physician practice management, venture capital investing, investment management, biomedical engineering, facilities management, clinical care management, information services, risk management, and contracting through Ascension’s own group purchasing organization.
See more Ascension offers

Job description

Details

  • Department: Applications and Platforms
  • Schedule: Full-time, 8 hour day shift, Monday - Friday
  • Location: Remote

Benefits

Paid time off (PTO)

Various health insurance options & wellness plans

Retirement benefits including employer match plans

Long-term & short-term disability

Employee assistance programs (EAP)

Parental leave & adoption assistance

Tuition reimbursement

Ways to give back to your community

  • Please note, benefits and benefits eligibility can vary by position, exclusions may apply for some roles (for example: Travel, PRN, Short-Term Option, etc.). Actual compensation offer will vary based upon role, education, experience, location, and qualifications. Connect with your Talent Advisor for additional specifics.

Responsibilities

Ascension Technologies is seeking a highly skilled ServiceNow Product Owner to join our team and act as the primary liaison between the ServiceNow platform team and our business and technology stakeholders across the modules of the ServiceNow platform but with a primary focus on the Application Portfolio Management (APM), Service Portfolio Management (SPM) and Configuration Management Database (CMDB) modules. If you have a strong background across the platform and specific experience with these specific modules in ServiceNow along with excellent product owner, collaboration and communication skills, we encourage you to apply!

Job Summary

As a Sr. ServiceNow Product Owner: You will be responsible for representing the ServiceNow platform, in an agile environment, and working collaboratively with our business and technology stakeholders to ensure the successful and ongoing design, development, deployment and/or enhancement of the ServiceNow platform. You will collaborate with internal stakeholders to understand the business problems they are trying to solve for, identify use cases, and develop user stories with acceptance criteria and mock-ups to build against. You will ensure alignment of the platform with Ascension best practices for people process, data and technology in your assigned modules and support other product owners to as needed. You will be responsible for continually grooming and maintaining a product backlog and road map while working with these stakeholders, as well as other product owners and the platform team to deliver a future that supports the goals and objectives of Ascension, Ascension Technologies and our Ministries.

Key Responsibilities

  • Act as the primary point of contact between the ServiceNow platform, platform team and Ascension business and technology stakeholders, facilitating effective communication and collaboration throughout the product lifecycle.
  • Gather and document, as user stories and acceptance criteria, business requirements, from internal business and technology stakeholders, ensuring alignment with ServiceNow best practices and organizational objectives.
  • Collaborate with the business and technology stakeholders to design, develop and refine product backlogs and roadmaps across the ServiceNow platform with a focus on Application Portfolio Management, Service Portfolio Management and the CMDB.
  • Review and validate ServiceNow configurations, customizations, enhancements, and workflows to ensure they meet business needs and meet technical standards.
  • Engage in and support functional testing as needed, oversee user acceptance testing (UAT), as well as deployment and go-live activities, ensuring a smooth transition to the ServiceNow platform.
  • Provide input on ServiceNow platform upgrades, patching, and maintenance activities, ensuring alignment with the overall IT strategy and minimizing disruptions to business operations.
  • Develop and implement performance metrics, KPIs, and reporting tools to monitor the effectiveness of your assigned modules/areas in ServiceNow and their respective processes and identify areas for improvement.
  • Facilitate training sessions and workshops for end-users and IT staff to ensure effective and continued adoption of the ServiceNow platform.
  • Ensure compliance with APM, SPM and CMDB policies, standards, and regulatory requirements throughout the product lifecycle.
  • Stay up to date with the latest ServiceNow features, updates, and industry trends to provide informed recommendations for continuous improvement.

Qualifications

  • 3 to 5 years of experience as a product owner in ServiceNow across multiple modules and capabilities, with a strong focus on Application Portfolio Management, Service Portfolio Management, the CMDB and the CMDB as it relates to Asset and Config.
  • Experience working in a product and stakeholder facing role, ideally in collaboration with business and technology stakeholders.
  • Proven experience in designing, implementing, and enhancing multiple ServiceNow modules as well as APM, SPM, CMDB and asset and config processes, workflows, and automation on the ServiceNow platform.
  • Strong understanding of ServiceNow best practices and experience applying them in an enterprise environment.
  • Excellent communication and interpersonal skills, with the ability to manage relationships with both technical and non-technical stakeholders.
  • ServiceNow Certified System Administrator (CSA), ITIL Certification, Certified Implementation Specialist (CIS) are highly preferred.
  • Ability to work independently and collaboratively, managing multiple priorities in a demanding environment.

Requirements

Education:

  • High School diploma equivalency with 2 years of cumulative experience OR Associate's degree/Bachelor's degree with 1 year of experience OR 5 years of applicable cumulative job specific experience required. 2 years of leadership or management experience preferred.

Additional Preferences

No additional preferences.

#ascensiontechnologies

Why Join Our Team

When you join Ascension, you join a team of over 134,000 individuals across the country committed to a Mission of serving others and providing compassionate, personalized care to all. Our inclusive culture, continuing education programs, career coaches and benefit offerings are just a few of the resources and tools that team members can use to create a rewarding career path. In fact, Ascension spent nearly $46 million in tuition assistance alone to support associate growth and development. If you are looking for a career where you can grow and make a difference in your community, we invite you to join our team today.

Equal Employment Opportunity Employer

Ascension will provide equal employment opportunities (EEO) to all associates and applicants for employment regardless of race, color, religion, national origin, citizenship, gender, sexual orientation, gender identification or expression, age, disability, marital status, amnesty, genetic information, carrier status or any other legally protected status or status as a covered veteran in accordance with applicable federal, state and local laws.

For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.

Pay Non-Discrimination Notice

Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

E-Verify Statement

This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.

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Experience

Level of experience: Senior (5-10 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

ITIL Security ManagementIntellectual Property OwnershipPerformance MetricUser StoryServiceNowBacklogsStakeholder ManagementFunctional TestingAgile MethodologyService ManagementApplication Portfolio ManagementUser Acceptance Testing (UAT)Configuration Management Databases

Other Skills

  • Collaboration
  • Training And Development
  • Verbal Communication Skills
Are you interested?

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