Operations Support Officer

About the role 

• This opening is for an Operations Administration Officer to join our team in Townsville
• Provide timely, accurate and thorough information in response to customer queries and escalations through inbound and outbound customer contact.
• Complete daily data entry and administration duties and requirements
• Work with spreadsheets and generate reports where required
• Be willing to dedicate your time to diagnosing freight issues in real time by inspecting and investigating freight throughout the Depot and speaking with numerous staff members on the floor
• Dedicate appropriate amounts of time daily towards office administration as well as inspecting and investigating customer queries on the floor and throughout the Depot
• Have a pro-active and strategic mindset to Customer Service by utilising multiple avenues towards problem solving which include liaising with staff, using technology and systems to ascertain appropriate solutions
• Be proactive in repacking any freight according to customer requirements  
• Following up on processing Repacks, Damaged and Unidentified Freight
• Coordinating with customers face to face who come in to collect any deliveries

What you’ll bring 

• You must have a customer mindset to drive optimum customer service solutions
• This role will involve some manual handling. You must be able to complete a Pre Employment Medical in line with role requirements and Work Health & Safety
• You must also have strong organisational skills and excellent time management skills
• You must work well in a team environment
• A high attention to detail
• Mid-level data entry skills
• A strong attention to safety
• Previous experience in a similar role (preferred but not mandatory)

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About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/.

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards

• Upskilling, training, mentoring and more to support your career development journey

• Fun and practical employee perks and discounts

• Flexible work, including work from home

• Inclusive parental leave policy that supports all parents & carers

• Peer recognition awards acknowledge when you go above and beyond.

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

• TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.