Junior Unified Communications Engineer

Job Description:

About DXC Bulgaria  
We are DXC - a Fortune 500 global IT services leader. In Bulgaria, we are among the largest employers with over 4,000 employees working on the company's entire IT portfolio. We are flexible - we provide everything you need to comfortably work from home, but we also keep our offices open for collaboration, meetings, and building a strong team spirit. We tailor everyone’s development path to their individual interests through training and additional certifications.
Our experience and desire to grow, our mission, and our values ​​create an environment where ambitious people become successful.

About the role
We are thrilled to introduce the position of Unified Communications Engineer to people who find themselves ready for a new challenge. Currently, several of our teams are looking for their newest additions! We are looking for professionals to provide reliable service to customers in different areas like Skype for Business and Microsoft Teams. Currently, we are looking to hire junior support engineers, who will become a part of our Unified Communications team and become UC Engineers, providing remote server and application support to DXC Technology's customers.

Daily challenges

• Maintain and troubleshoot Skype for Business and Microsoft Teams services
• Optimize processes and deliver high quality experience to customers
• Monitor the Unified Communications systems to ensure optimal performance
• Resolve client issues via ticketing system / email / etc.
• Be a reliable partner to our customers

eXperience and skills required

• MS Teams & Skype for Business troubleshooting
• MS Windows Server and Active Directory administration
• General understanding of Networking and VoIP
• Analytical and problem-solving type
• Attentive to details
• Well organized and self-driven person
• Fast learner that is able to overcome challenges in the fast-changing tech world
• Fluent in English. German is considered as advantage
• Team player
• Keen to collaborate with customers every day, helping them get the most from our services, solutions, and processes
• Willing to work on shifts (an advantage).

Company benefits

• Competitive remuneration package
• Additional Medical & Life insurance
• 4 days additional paid leave (total: 24 days)
• The possibility to work entirely remotely.
• Food vouchers
• Training, continuous learning and career development in the largest IT company on the market
• Unlimited access courses from a bunch of external partners for the best learner's experience (e.g., LinkedIn Learning, Udemy)
• Access to a foreign language learning platform
• Stable employment in an international company
• Advancement opportunities within the organization (a variety of interesting projects with the array of technologies and tools)
• Flexibility in work arrangement (home office culture is in our DNA)
• Workplace equipment to organize your home office (e.g., chair, desk, additional monitor, headset etc.)
• Employee Referral Program - a financial bonus for the referrer for successful candidate recommendation
• Employee Recognition Program with points assigned by colleagues for the recognized employees (exchangeable for prizes)
• Employee Assistance Program (providing 24/7 support for employees and their families in difficult life situations)
• Opportunity to join our numerous charity and ecology-related events organized by our Employee Ambassadors team

We Deliver eXcellence for our Customers and colleagues every day. Our values form the foundation of everything we do and every decision we make.

Thanks for taking the time to review our job posting. If you believe you are suitable, please do not hesitate to apply.

Please note that only shortlisted candidates will be contacted.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.