Job Description
Our DMS solutions cover all areas of on-board operations in various departments including seating, specialty dining and Events. In the role of an DMS Application Specialist, you are implementing and supporting our DMS products locally and on-board cruise vessels operating worldwide.
Bachelor's degree in Information Technology, Computer Science or a related field (or equivalent experience)
Experience within Dining Management systems (as end-user or administrator) is an advantage, experience with Simphony POS is a plus
2+ years Hospitality Management experience (preferably Cruise Ship Operations) and a good understanding of on-board cruise operations especially in the area of accounting, first purser, chief purser or IT officer
Otherwise, several years of consulting and/or customer support experience for software applications and a good IT Background with the ability to understand complex IT systems and networking
Database analysis, administration and troubleshooting as well as experience with creating SQL scripts and queries is an advantage
Fluent English, spoken and written, is a must
Strong written and verbal communication skills with experience communicating at all levels of client organizations
Candidate should be a self-driven, positive, energetic, and results-oriented individual who enjoys working in a multi-national and global team
Remote position with access to Fort Lauderdale office to hardware integration efforts and testing.
On-call support rotated among the team
Career Level - IC2
Responsibilities
RESPONSIBILITIES
- Performs various and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs on board Cruise and River ships or shore side locations
- May lead the solution design and implementation aspects of engagement(s) ensuring high quality, integrated software solutions within constraints of time and budget
- Effectively communicates with customers both shoreside and shipboard
- Will be the technical interface to customers regarding problem resolution, recommended maintenance and use of Oracle products
- Has an understanding of all Oracle products in the competency area and in-depth knowledge of several products and/or platforms
- Routinely act independently while researching and developing solutions to customer issues
- This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Oracle Hospitality Cruise products
- As primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on various customer situations and escalated issues
- Resolve any gaps in functionality by answering any operational and application questions
- After "go-live", provide technical support to the customer
- Ability to communicate effectively and build rapport with team members and clients
- 25% of international travel is required
Qualifications
Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range: from $21.15 - $42.93 per hour; from $44,000 - $89,300 per year. May be eligible for equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
- Medical, dental, and vision insurance, including expert medical opinion
- Short term disability and long term disability
- Life insurance and AD&D
- Supplemental life insurance (Employee/Spouse/Child)
- Health care and dependent care Flexible Spending Accounts
- Pre-tax commuter and parking benefits
- 401(k) Savings and Investment Plan with company match
- Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
- 11 paid holidays
- Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
- Paid parental leave
- Adoption assistance
- Employee Stock Purchase Plan
- Financial planning and group legal
- Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
- Which includes being a United States Affirmative Action Employer
