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Customer Care Specialist (German)

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Bosnia and Herzegovina

Offer summary

Qualifications:

Fluent in German (C1) and English (B2), Reside legally in Bosnia Herzegovina, Experience in Customer Support and IT functions, Ability to pass a background check, Strong working knowledge of IT applications.

Key responsabilities:

Provide technical assistance via voice, chat, and email
Document customer interactions in CRM system
Promote collaborative solutions within the team
Support departmental initiatives and feedback activities
Ensure exceptional customer experience

David Kennedy Recruitment Ltd. Human Resources, Staffing & Recruiting Startup https://www.davidkennedyrecruitment.com/

11 - 50 Employees

See more David Kennedy Recruitment Ltd. offers

Job description

David Kennedy Recruitment is working with a BPO with great employee satisfaction ratings to find experienced German-speaking Customer Care Specialists to work remotely in Bosnia & Herzegovina. The successful candidates would support customers of rental booking search engine platform.

Position: Customer Care Specialist with German

Location: Remote/work from home in Bosnia & Herzegovina

Employment type: Full-time.

DUTIES AND RESPONSIBILITIES:

Conduct technical-based customer assistance through voice, chat, and email in a timely manner
Provide an exceptional customer experience
Document each interaction in a dedicated CRM system
Act as a key participant within the internal team and wider by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department.

REQUIREMENTS:

Ability to effectively and correctly communicate verbally and in written format in German (C1 leveland higher) and English (B2 and higher)
Residing in Bosnia & Herzegovina and being able to take on a job legally without the company's support
Experience in Customer Support, and technical support, especially with a help desk or other IT functions
Ability to go through a background check
Strong abilities to work independently and as a remote team player
Problem-solving and critical thinking skills
Adaptable and flexible, demonstrating abilities to work with process and information changes
Strong working knowledge of external systems and PC-based internet and software applications (e.g. internet, Microsoft Office).

OFFER:

Excellent remuneration package based on experience, skills and performance
Indefinite contract
Working schedule: shift rotation Monday-Thursday 08 AM - 10 PM, Friday 08 AM - 08 PM, Saturday 12 PM - 08 PM, Sunday 12 PM - 09 PM. 40 hours a week
A dynamic and creative team with a positive and friendly atmosphere
Good work environment - the employer can show off great reviews from their employees
Guidance and tools to reach your full potential.