Offer summary
Qualifications:
High school diploma or equivalent; bachelor's degree preferred., Proven experience in customer service., Strong track record of delivering exceptional experiences., Excellent verbal and written communication skills., Proficiency in using customer support software..
Key responsabilities:
- Serve as the first point of contact for customers via phone, email, and chat.
- Address inquiries with empathy and efficiency.
- Troubleshoot technical issues and guide customers.
- Process orders, returns, and refunds accurately.
- Collaborate to escalate complex issues and identify improvements.