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Regional Operations Manager

Remote:

Full Remote

Contract:

Full time

Experience:

Senior (5-10 years)

Work from:

Canada

Offer summary

Qualifications:

Community college diploma or equivalent training, 8 to 10 years of operations work experience, 5 years at the supervisory or management level, In-depth knowledge of regulatory requirements, Skilled at managing trades operations and employees.

Key responsabilities:

Manage a team of janitorial staff
Drive team engagement and performance
Develop and implement processes and procedures
Manage operational budgets and cost control
Ensure compliance with safety regulations

BGIS XLarge https://www.bgis.com/

5001 - 10000 Employees

See more BGIS offers

Job description

Job Description

Who We Are

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia. Further information is available at www.bgis.com

Summary

The Regional Operations Manager is responsible for the effective management of a janitorial operation. Specific responsibilities include but are not limited to: Driving team engagement to ensure achievement of all requirements, collaborating on process development and implementation, achieving service level agreements and maintaining compliance with all regulatory, safety and all other requirements.

Key Duties & Responsibilities

People Leadership

People leadership responsibilities include but are not limited to:

Manages a team of janitorial staff for the assigned region
Responsible for people-oriented activities including but not limited to employee engagement, development and performance management, hiring and retention, compensation recommendations
Ensures compliance with health and safety standards in the delivery of work through activities including but not limited to conducting regular tool box talks, implementing safety training, providing protective equipment, reviewing and monitoring incidents
Ensures work is performed in accordance to all internal and external requirements
Maintains current awareness and knowledge of all applicable regulations and requirements
Provides technical support to janitorial staff

Operations Management

Manages operational budgets with a focus on cost control (burden costs), and weekly work order expenditures.
Collaborates with relevant stakeholders to review, develop, refine and implement processes and standard operating procedures
Recommends and implements technologies to achieve greater efficiencies and productivity
Maintains current awareness and ensures compliance with all applicable regulations and requirements
Deploys cleaners to projects and work orders and to ensure projects and work orders are completed on-time and meets all requirements
Monitors and drives team performance to ensure achievement of service level agreements and performance metrics
Achieves greater efficiencies through factors including but not limited to effective resource utilization and labor loading, work order and callback issues review and developing and implementing corrective solutions, leveraging self-perform.
Collaborates with Dispatch and CMMS teams for effective service delivery
Investigates and resolves operational issues
Acts with a high degree of urgency in resolving issues to ensure timely resolution and to maintain client satisfaction
Other duties as assigned

Education, Job-related Years Of Experience & Qualifications

MINIMUM EDUCATION: Community college diploma or equivalent training (e.g. RPA, CET)

JOB-RELATED EXPERIENCE: More than five years up to ten years

Knowledge And Skills

8 to 10 years of operations work experience, with at least 5 years at the supervisory or management level
In-depth knowledge of applicable regulatory requirements and maintains current awareness
Ability to lead and engage a team of janitorial employees and drive performance to ensure all requirements are achieved
Skilled at managing a skilled trades operations and employees
Ability to develop and implement processes and standard operating procedures
Skilled at influencing, persuading and negotiating
Computer proficiency

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

BGIS is an equal opportunity employer and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askHR . Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.