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Service Desk Coordinator (night shift). Atizapan de Zaragoza.

Remote:

Full Remote

Contract:

Full time

Experience:

Junior (1-2 years)

Work from:

Mexico

Offer summary

Qualifications:

Education or equivalent work experience required, Minimum of 0-2 years relevant experience, Experience in service desk support preferred, Fluent English skills, conversational required, Available to switch between shifts.

Key responsabilities:

Provide proactive user helpdesk services
Diagnose and resolve hardware/software issues
Interface with customers and internal departments
Proactively inform manager about potential problems
Ensure knowledge base information is updated

Diebold Nixdorf

10001 Employees

See more Diebold Nixdorf offers

Job description

Job Description

Provides proactive user helpdesk services to inbound customer service requests. Diagnoses and resolves hardware and software issues, performs software distribution, creates and updates tickets to reflect changes and works with customers to ensure appropriate levels of engagement and communication. Uses available tools and resources, including remote tools, to accomplish tasks.

Responsibilities

Interfaces with customers and internal departments and helps resolve basic to moderately complex inquiries.
Addresses issues escalated from less experienced team members.
Proactively informs manager about potential problems and suggests improvement actions.
Reports on faulty master data.
Advises less experienced team members on process and other deviations.
Updates and verifies USU solutions and KScout trees after verification with level 2 or solution experts.
Ensures solution tree and knowledge base information is up to date and appropriately applied to address customer issues.
Defines and recommends working practice and other process improvements.
Ensures that established KPIs are achieved.

Qualifications

Required Qualifications

Education or equivalent work experience required. Technical education is a plus.
Minimum of 0-2 years of relevant experience or equivalent combination of education and experience in Service Desk Support. Call center, Services desk, customer service experiencie.
Good local/client's language skills (Written and spoken) as well as business English skills (Written and spoken) required. Fluent english skills, conversational.
Available to switch between shifts(night shift).

About Us

Why should you join Diebold Nixdorf?

Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**

We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations