Remote Virtual Inbound Call Center Representative

Job Overview

We are seeking a dedicated and skilled Inbound Call Center Representative to join our virtual front office team. In this crucial role, you will act as the essential connection between patients and medical practices, managing incoming phone inquiries with professionalism and expertise. Your primary focus will be on delivering exceptional customer service, scheduling appointments, and providing accurate information to ensure patient satisfaction.

Key Responsibilities

• Handle a substantial volume of inbound calls while ensuring high-quality customer service.
• Establish trust through compassionate and personalized interactions.
• Assess patient needs, resolve issues, and implement effective solutions.
• Accurately process records within the medical database.
• Meet performance benchmarks within a dynamic, team-focused environment.
• Maintain timeliness and adhere to the designated schedule.
• Collaborate with partner teams to remain informed on processes and enhance solutions.
• Engage in regular performance feedback and continuous development opportunities from management.
  
  

Required Skills

• Exceptional verbal and written communication skills.
• Professional demeanor and ability to maintain composure under pressure.
• Self-starter with innovative thinking and adaptability.
• Proficient in Microsoft Office and capable of multitasking in a fast-paced setting.
• Typing proficiency of at least 35 words per minute.
  
  

Qualifications

• High school diploma or GED.
• A minimum of 1 year of experience in customer service or call center roles, preferably within the healthcare sector.
• Ability to read and interpret documents, write routine correspondence, and communicate effectively with diverse groups.
• Familiarity with Athena Database and proficiency in Microsoft Excel and Word are advantageous.
  
  

Career Growth Opportunities

Our organization is committed to supporting your professional development. You will receive ongoing training and mentorship, paving the way for career advancement within our esteemed company.

Company Culture And Values

We pride ourselves on fostering a collaborative work environment that emphasizes teamwork and exceptional customer care. Our culture encourages continuous learning and the pursuit of excellence while maintaining a supportive atmosphere.

If you are motivated to make a meaningful impact in the healthcare sector and thrive in a remote work environment, we encourage you to apply today. We look forward to welcoming you to our team!

Employment Type: Full-Time