Match score not available

Unlock Premium Benefits Today!
🚀 Elevate your career with priority access.
Stand out to top recruiters with Jobgether Priority Access:
  • ✅ Top Match: We help you identify job offers where you're a perfect fit.
  • ✅ Exclusive Referral Service: Connect directly with recruiters as a Jobgether Certified Premium User.
  • ✅ Personalized Feedback: Receive feedback and expert guidance on applications, and have your profile manually reviewed.

Start Your Free Trial Now!

Start my free trial

Strategic Customer Success Manager

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Senior (5-10 years)
Work from: 
Canada

Offer summary

Qualifications:

Bachelor’s Degree preferred, 5+ years in customer-facing account management or Sales.

Key responsabilities:

  • Collaborate cross-functionally to drive customer adoption
  • Execute account engagement plans for growth
  • Establish strong business relationships with stakeholders
  • Manage renewal activities and address business needs
Lone Wolf Technologies logo
Lone Wolf Technologies SME https://www.lwolf.com/
201 - 500 Employees
About Lone Wolf Technologies
At Lone Wolf Technologies, we believe making tech for real estate is about much more than just making the best tools. It’s about making them connect, all in one place—to make real estate simple. Our mission is to provide agents, brokers, admins, and associations alike with the technology tools they need to lead in real estate—from the leading transaction solutions in North America to the industry standard in back office and accounting. We’ve been in real estate since our very first day, over 30 years ago now—and in that time, we’ve worked with our users to create technology that works the way they do, connects the way they do, and provides an exceptional experience the way they do.
See more Lone Wolf Technologies offers

Job description

Our collaborative and dynamic Customer Success group is responsible for acting as trusted advisors to our customers. In this role, you will work on a range of activities such as collaborating on solutions cross functionally, driving customer adoption, and assisting customers in identifying additional value-creation opportunities.

ESSENTIAL RESPONSIBILITIES AND DUTIES:
  • Take an active role in campaigns and business-building initiatives with the goal of increasing customer satisfaction.
  • Execute individualized/segmented account engagement plans for driving growth and adoption of Lone Wolf solutions for strategic accounts within assigned territories.
  • Demonstrate product knowledge surrounding the adoption and usage of Lone Wolf core products.
  • Work with key stakeholders to establish strong business relationships.
  • Maintain a regular cadence of contact to identify and address business needs and challenges, field requests, and actively recognize cross-sell and up-sell opportunities.
  • Coordinate the involvement of company personnel to meet account objectives and expectations, escalating issues when necessary.
  • Manage renewal activities for contracted customers.
  • Prioritize and schedule work activities to ensure established targets are achieved or exceeded. 
  • Use product and industry knowledge to help fill customer knowledge gaps, guide customers to the use of help resources, and reduce support dependency.
  • Successfully master departmental KPIs 

    • QUALIFICATIONS:
  • EDUCATION:  Bachelor’s Degree preferred.
  • EXPERIENCE: 
  • 5+ years working within a customer-facing account management, Sales role or similar
  • Experience working in a fast-paced, entrepreneurial, diverse and dynamic environment.
  • Proven success in a competitive or goal-oriented work environment.
  • Focus on Advocating for the Customer 

    • KNOWLEDGE/SKILLS/RESPONSIBILITIES:
  • Strong focus on customer satisfaction
  • Strong listening and communication skills
  • Efficient problem-solving abilities
  • Strong time management and organizational skills
  • Ability to successfully manage/execute multiple projects simultaneously
  • Ability to tackle issues with a sense of urgency while maintaining professionalism and accuracy

    • Required profile

    Experience

    Level of experience: Senior (5-10 years)
    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    Product KnowledgeProject ManagementAccount ManagementCustomer Success Management

    Other Skills

    • Verbal Communication Skills
    • Sales
    • Time Management
    • Problem Solving
    • Organizational Skills
    • Relationship Building
    • Collaboration
    Are you interested?

    CSM - Customer Success Manager Related jobs

    See more CSM - Customer Success Manager jobs
    Sign in or sign up with Google or LinkedIn