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Service Delivery Manager -Account Manager (AU Technical, IT Sales- Home-based)

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Australia

Offer summary

Qualifications:

Proven experience in account management, Strong communication skills, Customer-focused with proactive problem-solving, Ability to manage multiple priorities, Familiarity with IT solutions preferred.

Key responsabilities:

Manage client relationships and satisfaction
Address customer inquiries and provide solutions
Identify upsell and cross-sell opportunities
Handle contract renewals in a timely manner
Collaborate with teams for service delivery

ConnectOS Large https://www.connectos.co/

1001 - 5000 Employees

See more ConnectOS offers

Job description

Salary: P 80,000-P100k (Monthly Package)

Schedule: Monday – Friday (06:00 AM - 03:00 PM PHT)

What are we looking for?

Skills Required:

Proven experience in account management, customer success, or sales, preferably within the telecommunications or IT sector.
Strong communication skills with the ability to manage relationships remotely.
Customer-focused mindset with a proactive approach to problem-solving.
Ability to manage multiple accounts and priorities simultaneously.
Familiarity with cloud voice, mobility, or IT solutions is advantageous.

What will you do?

Manage and nurture relationships with clients and ensuring high levels of customer satisfaction.
Serve as the primary point of contact for customer inquiries, providing effective solutions and addressing any concerns or issues.
Identify upsell and cross-sell opportunities within existing client accounts to drive revenue growth.
Handle contract renewals, ensuring timely discussions and execution.
Collaborate with technical, support, and project teams to ensure smooth service delivery and address any technical challenges.
Keep customers informed about new products, services, and features that may enhance their existing solutions.
Track and report on account performance, including customer satisfaction and account growth metrics.

Join the awesome team and enjoy these benefits & perks:

Home-based
Medical, Dental Coverage and Life insurance from day 1 of employment
Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
Competitive salary package and annual appraisal
Financial Assistance Program
Mandatory Government Benefits and 13th Month Pay
Complimentary Sleeping Quarters, Coffee at no cost
Complimentary Office Fitness and Wellness Facilities at no cost
Regular Company Events, Work Life Balance, and Career growth opportunities
Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client is a telecommunications and IT solutions specialist providing cloud voice, mobility, and visual communications for the hospitality and real estate sectors in Australia and New Zealand. As the first accredited 'Hospitality Vertical Specialist' partner in the APAC region, they are known for their customer-centric approach and innovative solutions, serving clients like Accor, IHG, and Marriott.

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.