Professional Services Manager

The Professional Services Manager is responsible for leading a talented team of Project Managers and Technical Engineers in overseeing a portfolio of 60+ concurrent projects. The successful candidate will have a strong background in project management and technical service delivery, ensuring the successful delivery of projects while driving profitability, resource utilization, and individual team performance.

Reporting directly to the VP of Professional Services, this role is pivotal in executing the executive leadership plan, managing customer satisfaction, and meeting team performance metrics.

As a key leader within the Professional Services team, this role will oversee project teams delivering a range of project types, including onboarding customers to the SteelRoot platform, data migrations, solution designs, Microsoft 365/Azure deployments, and custom consulting projects. This position ensures alignment with executive leadership to meet organizational objectives, driving consistent project governance and reporting across all project teams.

What You'll Do

• Lead, manage, and mentor a team of 10-15 Project Managers and Technical Engineers.
• Oversee and manage a portfolio of 60+ concurrent projects, ensuring timely and successful project delivery.
• Drive performance metrics, including profitability, resource utilization, and customer satisfaction.
• Collaborate with stakeholders to establish project scopes, goals, deliverables, and timelines.
• Develop and implement strategies for efficient resource allocation across multiple teams and projects.
• Ensure projects adhere to organization governance, risk management, and compliance standards.
• Provide regular portfolio performance reports to executive leadership, including revenue forecasts, project status updates, and team performance metrics.
• Foster a high-performance culture with a focus on continuous improvement, customer satisfaction, and operational excellence.
• Manage customer relationships to ensure satisfaction and promote future business opportunities.
• Collaborate with cross-functional teams to align professional services with business goals.
• Resolve escalations and challenges within projects to ensure customer and internal stakeholders' expectations are met.

What You'll Bring

• Proven leadership and people management skills, with the ability to mentor, coach, and develop talent.
• Strong project management expertise with a track record of delivering successful IT projects in a managed services environment.
• Excellent financial acumen, with the ability to manage profitability, cost control, and resource allocation.
• Exceptional communication and stakeholder management skills, with the ability to present complex data to executive leadership.
• Ability to drive high standards in project governance, risk management, and compliance.
• Strong organizational and multitasking skills, able to manage multiple priorities in a fast-paced environment.
• A customer-centric approach with strong problem-solving abilities to resolve issues and ensure satisfaction.
• Bachelor’s degree in IT, Business Administration, or equivalent experience
• 7+ years of experience in project management or professional services, with 3+ years in a management role.
• Experience managing technical teams in an IT Managed Service Provider or similar environment.
• Demonstrated experience overseeing a portfolio of complex IT projects, including Microsoft 365, Azure, data migrations, and custom consulting.
• Certifications such as PMP (Project Management Professional) or ITIL (Information Technology Infrastructure Library) (preferred).
• Strong knowledge of Microsoft 365, Azure, cloud technologies, and related IT service solutions.

What You'll Get

• To be a part of one of the fastest-growing companies in America, and a talented team to back you up.
• An awesome culture, backed up by winning several Best Places to Work awards.
• Remote work opportunities
• Medical, Dental, Vision Insurance
• Four Weeks of Paid Time Off (vacation & sick leave)
• Four weeks of Paid Maternity and Paternity leave
• Two days of Paid Volunteer Time
• 401(k) with 4% Company Match
• Company Bonus Structure
• Tuition Reimbursement
• Employer-sponsored Disability & Life Insurance
• Professional Development

This a remote position with minimal travel.

C3's Core Values:

• Team Human: Respecting all humans is a critical part of who we are at C3. We practice integrity in all interactions, we empathize with others, we create a supportive work environment, and we support the communities in which we live and operate.
• Security First: At the cornerstone of our business, we prioritize security above convenience, cost or efficiency. A “security-first” approach means we practice what we preach and we lead by example for our clients.
• Be an Advocate: We are passionate in our advocacy for our customer’s success and a path to the best solution for their business. We embrace feedback, put ourselves in your shoes and advocate for your interests as our own.
• Embrace Change: It's a practical necessity in an industry that never stands still. As a new entity born from the merger of two top-ranked CMMC-focused IT services companies, we're keenly aware that our success hinges on our ability to adapt - whether that means integrating new platforms, refining processes, or keeping pace with changing guidelines.
• Resilience: Our ability to withstand adversity and accomplish objectives while maintaining professionalism and discipline is critical to successful crisis management and risk avoidance.