At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.
If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!
OVERVIEW:
At DICK’S Sporting Goods, we take a people-centric approach to everything we do. Our Athletes, how we refer to customers, and our Teammates, how we refer to our employees, are at the center of every decision we make so that we can provide transformational experiences online, in store, and in sport. When you join Technology at DICK’S Sporting Goods, you’re joining a true team that wins together. We help our Athletes and fellow Teammates better their best by innovating solutions to interesting business problems and empowering every Technology Teammate to be an innovator. And, while we work remotely from all over the United States, we provide virtual and in-person events for the team to hangout, from virtual escape rooms to cheering on the Pittsburgh Pirates at beautiful PNC Park.
Welcome to Product Design at DICK’S Sporting Goods, where we specialize in delivering retail excellence along every aspect of the customer journey driven through Technology. Our mission focuses on crafting intuitive, easy-to-use products that span across our business. We are looking for a new team member who can enable human-centered practices that inspire, innovate, and deliver elevated experiences for our customers and products.
***DICK’S Sporting Goods is currently hiring for multiple Product Designer positions (both levels I and II) across multiple disciplines in corporate technology. By applying to this role, your application will be considered for all positions. The list below includes open roles in these areas on the following teams. All positions are remote.***
Secured Athlete
This team focuses on modern, secure create account and account security practices for our Athletes. The role is primarily responsible for our omni login process and the service blueprints that capture all login experiences. The right candidate will have experience in researching design trends and will obsess over the balance of frictionless experiences with enhanced security and progressive profiling techniques. You’ll provide direction and guidance to your team’s product as well as partner with cross-functional leaders to drive increased signed-in Athletes while driving quality of the Athlete experience.
Content Systems
This role is with our Content Systems team and resides within our Marketing Technology portfolio. This team focuses on the development of content components through Adobe Experience Manager (AEM) for our online and digital in-store content needs. This role works closely with our Creative team member to drive improvements to existing components and test future enhancements. A key focus of this role is to make our content components and code more efficient through design simplification and more cohesive across DICK’s brands.
Store Technology
In the Store Technology portfolio, we maximize our teammate & athlete experiences through enhancing operations and athlete touchpoints with innovative and visionary eCommerce mobile-app technology. The In-store Marketing team is on a mission to ensure our teammates are set up for success to serve our athletes. Our mission is to make DICK’S Sporting Goods a brand that is recognized for leveling the playing field when it comes to inclusion, raises the bar by delivering Athletes innovative products, and protects our home court by being stewards of Sport.
Athlete Data Platform & Athlete Experience
We aim to build the ultimate athlete data set that will power our tools and platforms for the most personalized athlete experiences. Join us as we transform our technology, data and analytics to build next-gen tools and platforms for our athletes and teammates.
JOB PURPOSE
As a Product Designer, you work closely with other product designers, product managers and software engineers to deliver product experiences rooted in human-centered principles that support strategic priorities. You are an active participant in the organization and delivery of high-quality products enabled through a lean product development process including:
Team Forming
As part of a balanced team, you invest in learning and collaborating with product managers, software engineering, and business partners. Team forming is an important aspect of aligning on your purpose, key strengths, agreements, and ceremonies.
Discovery
Your process is rooted in problem solving frameworks, where you leverage mixed-methods research to support identification and understanding of users (and systems), journeys, and top problems.
Experimentation
Learning is a critical part of your team culture, which allows you to create ways to validate the effectiveness of the experience pre-launch through experimentation, prototype testing, A/B testing, usability testing, and so forth.
Development
This is where everything comes together as your team commits to delivering an end-to-end experience. Product Designers leverage Homefield, our in-house design system, to communicate and pair with software engineers throughout the development process.
Feedback
You relentlessly seek feedback from users through various channels, while understanding how to aggregate and activate this feedback in meaningful ways within your team.
RESPONSIBILITIES
Strategy – How you understand and plan within a product team that solves customer problems and drives market impact
The Product Designer supports one product team with a focus on learning and growing foundational-to-advanced skills within product design. Under the supervision and guidance of a more senior product designer, the Product Designer is responsible for:
Using evidence-based influencing skills
Conducting stakeholder identification workshops and create stakeholder map by product
Facilitating stakeholder engagement and interactions for HCD enablement
Translating stakeholder knowledge into inputs to discovery
Effectively explaining 'why' discovery / experimentation are needed
Defining the discovery strategy in support of the product domain
Execution – How you support and provide oversight to the design and delivery of solutions to our customers
The Product Designer supports one product team with a focus on learning and growing foundational-to-advanced skills within product design. Under the supervision and guidance of a more senior product designer, the Product Designer is responsible for:
Conducting research discovery to define problems
Applying mixed methods research practices
Identifying the right problems using problem discovery frameworks
Prioritizing problems to be solved
Utilizing visual design principles applied to UI design
Demonstrating a customer-centric view into developing great product experiences and the ability to advocate on a customer's behalf
Leveraging Homefield to create UI designs
Participating in sprint planning to support research / design / development
Gathering feedback to inform behavioral trends
Monitoring metrics to understand usage trends
Building discovery objectives and goals in collaboration with key stakeholders
Combining quantitative + qualitative data to tell the story of the product
QUALIFICATIONS:
Candidates for this role should have:
Foundational understanding of Product Design
Strong written and verbal communication skills
Ability to collaborate with various peer groups (engineering, product management, etc.)
Effective relationship building with technology peers and stakeholders
Ability to balance business objectives & customer needs
Demonstrated success defining & launching successful products (what does this mean?)
Strong deductive reasoning skills
Curious attitude and desire to learn
Customer-centric view into developing great product experiences and the ability to advocate on a customer's behalf
Experience with generative research methods
Problem solving frameworks
Understanding of software development lifecycle
Knowledge of lean product management
Ability to influence cross-functional teams without formal authority
Portfolio of work, demonstrating a human-centered design process
This is a fully remote position.
This role is not eligible for immigration sponsorship.
#LI-KF1
Targeted Pay Range: $83,000.00 - $138,200.00. This is part of a competitive total rewards package that could include other components such as: incentive, equity and benefits. Individual pay is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all teammate pay regularly to ensure competitive and equitable pay.DICK'S Sporting Goods complies with all state paid leave requirements. We also offer a generous suite of benefits. To learn more, visit www.benefityourliferesources.com.
