Manager, EFT Solutions

SHAZAM recognizes that community financial institutions build better communities, and this drives our passion to strengthen financial institutions. We are a trusted partner to our valued customers providing answers, choice, and innovation with an impeccable level of customer service – a level unmatched in the industry.

And here’s the best part - we’re a national company that offers a small-company feel, a cultural balance that’s hard to come by but very real at SHAZAM. Your growth and development are top priorities and you’ll be surrounded by talented individuals and postured to make a real difference in the company.  As a team member at SHAZAM, you’ll be an essential part of our mission as we work together strengthening community financial institutions.

The is a remote position.

What we’re looking for: 

SHAZAM is looking for a Manager, EFT Solutions to join our team. In this role, you will manage an assigned area of client retention and revenue growth. 

What you'll do: 

• Assures that activity levels are conducive to retaining clients and engaging them actively in their relationship with SHAZAM.  Leads the overall strategic SHAZAM relationship for financial institutions and provides leadership to client executives while monitoring assigned accounts to endure SHAZAM procedures support contract provisions and meet client’s strategic needs.
• Focuses on and develops ideas and plans that support pipeline growth and sales cycle adherence to quota ratios for assignments along with leading the contract renewal process.
• Leads the team’s development of data and analytics skills, as well as the ability to communicate them to clients.  Methods may include role-play, rehearsal, etc.  Responsible for all staffing needs of the team, and development related to team’s responsibilities. Responsible for hiring, developing, and maintaining a competent professional staff that adheres to SHAZAM’s mission statement and strategic goals.  Creates and delivers performance reviews for the assigned CE’s.
• Provides feedback as to market trends, client perspectives, product gaps or opportunities.
• Executes one-on-one meetings with CE’s to ensure their development is individually appropriate and in keeping with team standards and goals.
• Navigates internal teams and processes with the intent of reducing time spent on internal-facing activity and increasing client-facing activity.
• Supports Managing Director, EFT Solutions executing campaigns, plans and programs, alleviating the time spent on Human Resource and cross-departmental activities.
• Serves as the “first-line of defense” for client-related escalations, guiding and coaching the CE’s to solve problems and engage productively with internal teams.

What you need:

• Strong track record in relationship management, data/analytics, contract negotiation, and sales are necessary.
• Experience in a leadership role preferred.
• Financial industry experience strongly preferred.

What’s in it for you:

• Supportive, collaborative, inclusive, and diverse workforce.
• Career learning, development, and growth opportunities.
• Culture of respect and dignity, teamwork, honesty, and integrity.
• Excellent benefits:
  1. Health, dental, and vision insurance
  2. 401(k) retirement plan with company match
  3. Flexible spending and health savings accounts
  4. Life insurance and short- and long-term disability provided at no cost
  5. Time away from work – PTO, VTO, paid parental leave, and company holidays
  6. Educational assistance
  7. Professional Certification Bonus program

Actual compensation is based on various factors, such as geographic location, experience, education, and/or skill level, and is finalized at the time of offer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visa Sponsorship: This position is not eligible for sponsorship for work authorization by ITS, Inc. Therefore, if you require sponsorship for work authorization now or in the future, we cannot consider your application at this time.