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Local Support Specialist (UK)

Remote: 
Full Remote
Contract: 
Full time
Work from: 
United Kingdom

Offer summary

Qualifications:

Advanced English language skills, Quick learner with focus on results, Experience in travel industry preferred.

Key responsabilities:

  • Provide advice and support to B2B partners
  • Keep partners updated on ongoing cases
  • Assist various operations teams
  • Respond to information requests
  • Document work in CRM system
RateHawk logo
RateHawk Leisure, Travel & Turism Scaleup https://www.ratehawk.com/
201 - 500 Employees
About RateHawk
RateHawk.com is an innovative B2B online booking engine featuring hotels, air tickets, transfers, and car hire. It is designed to be the ultimate day to day booking tool for travel professionals. We scan the globe for the best accommodation providers, hand-pick the strongest ones and pass on the best offers in the B2B hotel booking market. The rates and availability are taken from more than 200 global wholesalers, consolidators, OTAs and DMCs all brought together into one booking tool. In addition to these, we have over 76 000 properties contracted directly. This allows us to provide our clients located in over 220 source markets with more than 2 000 000 properties all over the world. Combining innovative technologies and extensive professional experience, RateHawk provides travel industry players with the world’s most relevant, responsive and user-friendly hotel booking backend technology. Customers are on the pedestal of our world — everything is built around their needs. All our decisions and considerations, whether commercial, technological or operational, should be driven by utmost care for our customers and agents. We have teams specialising in supporting and developing our product, providing great customer service and developing our partner networks. We share common values and are hugely results driven. Our shareholder mentality, collaborative culture and worldwide presence constantly create new opportunities for our team of employees to continually learn and grow in their day to day work. Our goal is to ensure that our customers and our partners are always offered the best prices for any type of accommodation and air tickets in any geography.
See more RateHawk offers

Job description

Join Our Team as a Local Support Specialist at RateHawk!

Are you passionate about travel and tech? Do you speak English fluently? If so, we’d love to have you join our fast-growing international travel-tech company! At RateHawk, we pride ourselves on having a fantastic team, a vibrant culture, and plenty of opportunities for growth.

Requirements

What You'll Do:

  • Help Our Partners: Take calls and provide initial advice to our B2B partners in English.
  • Provide Updates: Keep our partners informed about ongoing cases and provide regular updates.
  • Lend a Hand: Assist other operation teams with communication in English.
  • Handle Inquiries: Respond to information requests from B2B partners.
  • Record Details: Document all your work in our CRM system.

What We're Looking For:

  • Language Skills: Advanced level of English – you’ll need to speak and write fluently.
  • Quick Learner: Ability to grasp new information quickly and focus on results.
  • Multi-Tasker: Capable of juggling multiple tasks and handling stress with ease.
  • Empathetic: A strong sense of empathy is essential.
  • Travel Industry Experience: Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is an advantage!

Benefits

What We Offer:

  • Remote Work: Work from the comfort of your home.
  • Schedule: 5/2 from 10 am to 7 pm UK time.
  • Salary: 1500 EUR gross base payment + 100 EUR gross bonus per month.
  • Dynamic Team: Be part of a young and energetic group of specialists.
  • Growth Opportunities: Tackle interesting and ambitious tasks that will elevate your professional skills.
  • Learning & Development: We support your growth through seminars, trainings, and conferences.
  • Perks: Take advantage of corporate discounts on hotels and other services.



The Process:

  • Application and CV Review: We’ll take a look at your application and CV.
  • Hireflix Video Interview: If there’s a match, you’ll be invited to a video interview.
  • Internet Speed Test: Just to make sure you’re all set for remote work.
  • Meeting with HR: A friendly chat with our HR team.
  • Interview results and offer!

If this sounds like the perfect fit for you, we’d love to hear from you! Apply now and let’s create amazing travel experiences together!

Required profile

Experience

Industry :
Leisure, Travel & Turism
Spoken language(s):
EnglishEnglish
Check out the description to know which languages are mandatory.

Hard Skills

Microsoft Dynamics CRMLinguistics

Other Skills

  • Empathy
  • Multitasking
  • Quick Learning
  • Verbal Communication Skills
  • Stress Management
Are you interested?

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