Why This Role Is Important To Us
The Lead Product Owner – Digital Health is part of the digital transformation team responsible for digital member experience, which includes interoperability of member data, omnichannel engagement, telehealth services, and online self-service capabilities. The Lead Product Owner will be responsible for developing and managing the roadmap, maintenance, and enhancements of a primary product(s) within the transformation portfolio. The Lead Product Owner will create and establish the transformation portfolio overall goals and participate in strategic projects as needed across all products in the portfolio.
In this role, you will join a highly collaborative, mission-driven team committed to enabling innovative, individualized care for people with significant health needs. The digital health team operates at a fast pace to solve problems and build a better future for our members and business stakeholders. The ideal candidate will have experience with technology implementations as well as a passion for improving healthcare outcomes and service through effective use of data and digital health technology.
This is a primarily remote position, with occasional in-person attendance required at Boston-based meetings and events.
Supervision Exercised
- No, this position does not have direct reports.
What You'll Be Doing - Acts as an agile SME lead and lead evangelist for the transformation team driving agile best practices in all areas of responsibility.
- Defines, implements and drives adoption of product ownership best practices across the transformation portfolio.
- Meets with business leads to understand needs, define requirements and gather feedback on proposed solutions.
- Creates and maintains an understanding of data flow, personas, and key business processes across all products in the transformation portfolio:
- ability to demo the E2E business process within the product.
- understanding of solution architecture
- understanding of external integrations
- Follows user-centered design principles in development of customer-facing digital products.
- Facilitates technical feasibility assessments, conducts research, and provides use cases for roadmap initiatives to drive business value. Informs and sometimes develops milestone-based project plans.
- Reviews and prioritizes Agile backlog for Iteration (Sprint) Planning, including coordination of dependencies with other Product Owners.
- Monitors products for all defined KPIs to ensure best-in-class customer experience.
- Acts as a product evangelist to build awareness and understanding of product capabilities across teams and organization.
- Understands data mapping/transformation, solution design, process diagramming, acceptance criteria, user acceptance testing and other project artifacts.
Working Conditions
Standard office conditions
Education
What We're Looking For:
- Bachelor's degree in a related field
Education Desired
- Master’s degree in Computer Science, Healthcare, Public Health, Business Administration, Data or Computer Science
Desired Licensing (nice To Have)
- Agile Certifications such as Scrum Alliance Certified Scrum Product Owner (CSPO) and/or Certified Scrum Master (CSM)
- Project Management Professional (PMP)
Experience Required
- 7+ years’ experience that has served in multiple roles such as product owner, product management, scrum master, project manager, and business consultant.
- Experience with interoperability, data aggregation, and/or data quality management
- Proven track record of managing an agile backlog for multiple products across matrixed stakeholders.
- Experience in coaching agile best practices and driving operational process change
Knowledge, Skills & Abilities Required
- Ability to lead strategic/consultative sessions with stakeholders and technical teams
- Able to solve diverse, complex, and crucial business problems
- Seeks clear understanding of problem before implementing solutions
- Able to lead cross-functional teams Analysis, problem solving and decision making
- Self-directed, able to work in fast-paced, often ambiguous environment
- Has knowledge of the standards, policies and agencies governing healthcare IT including CMS, NCQA, HIPAA, and TEFCA
Adaptability/ Flexibility
Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, and adjusts plans to meet changing needs.
Customer Focus
Builds customer confidence, is committed to increasing customer satisfaction, sets achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met, solicits opinions and ideas from customers, responds to internal customers. Excellent communication skills required.
Decision Making/ Judgment
Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions, uses consensus when possible, and communicates decisions to others.
Managing for Results
Sets challenging and productive goals for team, keeps team accountable for actions, provides leadership and motivation, provides resources and support, uses checkpoints and data to track progress, sets up systems and processes to measure results. Ability to manage program-level portfolio workloads (multi-project scope).
Managing Performance
Applies clear/consistent performance standards, handles performance problems decisively and objectively, is direct but tactful, provides guidance and assistance to improve performance.
Negotiation Skills
Conducts positive negotiations, ability to compromise, handles conflict, seeks common ground, articulates own and other goals, stays focused on positive outcome.
Organizational Savvy
Operates within the organization's formal and informal structures, builds allies and relationships across departments, uses allies to build consensus and create results, is appropriately diplomatic, understands others' roles and perspectives, can sell projects and ideas across the organization.
Strategic Thinking/ Management
Creates and communicates a long-term vision, balances short- and long-term goals, keeps own and team's work aligned with overall goals, understands the market, and can predict change, understands the industry and the competition, creates, and adjusts strategic plans.
