IT Specialist

Key Responsibilities:

IT Support:

· Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, VoIP and more.

• Provide prompt and accurate feedback to customers.

· Ensure proper recording, documentation and closure of trouble tickets.

IT Asset Management:

· Maintain an accurate inventory of all IT assets including computers, printers, monitors, software, and other peripherals.

• Manage the deployment and retrieval of IT assets for work from home employees, ensuring they have the necessary equipment to perform their jobs effectively.

· Coordinate with IT vendors for the procurement of IT assets.

Hardware Support:

· Troubleshoot, repair, and replace hardware as necessary.

· Coordinate with vendors for the repair or replacement of equipment under warranty or maintenance contract.

Software Support:

· Assist in the installation, configuration and maintenance of software applications including Microsoft 365, Intune, Azure Active Directory, and VoIP telephony.

· Troubleshoot software application issues and work with the Global ICT team and software vendors to resolve issues.

Communication and Collaboration:

· Liaise with, and provide training and support to, end users and staff on computer operation and other issues.

• Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products to deliver required desktop service levels.

Qualifications:

· Bachelor's degree in information technology, Computer Science, or a related field.

• Proven experience in a similar role, preferably within a global team.
• Strong knowledge of Microsoft 365, Intune, Azure Active Directory, VoIP telephony, and other common IT applications.
• Experience with IT service management tools.
• Excellent problem-solving skills and the ability to troubleshoot complex IT issues.
• Strong English communication skills, both verbal and written.

· Ability to work well in a team and collaborate effectively with colleagues at all levels.