Business Application and Support Engineer

Business Application and Support Engineer

Stored Energy Systems (SENS) is an award-winning manufacturer of premium quality power conversion products located in Longmont, CO.   In business for over 50 years, SENS is the market leader with a proven track record of providing highly reliable battery chargers, DC power systems, and related products to industrial markets. For more information on our company please see our web site at www.sens-usa.com. 

Position Summary: 

The Business Application and Support Engineer is responsible for the day-to-day user support throughout the organization. They will perform duties related to the implementation, management, maintenance, enhancement, support, and decommission of critical software systems. Duties include consulting with stakeholders to gather and define requirements; configure and implement new systems and/or enhance existing systems; write and execute test plans; troubleshoot and resolve complex system issues; deliver training and guidance to end users and system/service owners; develop and maintain system documentation; prepare robust reports to enhance strategic business decisions. 

Role Responsibilities:

• Ensure the stability, integrity, and efficient operation of business systems.
• Develop, analyze, and maintain new or current system processes and workflows.
• SQL scripting to compile data from various databases and/or sources; display and analyze data.
• Identify, evaluate, and implement new systems and solutions, or identify enhancements to existing systems; define requirements and specifications.
• Develop and execute test plans and scripts, as well as other quality assurance measures; lead testing such as user acceptance, performance, security, usability, etc.
• Collect user feedback regarding system performance and work with team to prioritize configuration requests.
• Collaborate with cross-functional IT staff to streamline solution implementations.
• Maintain relationships with vendors; work with vendors on bug fixes, new features, and proper use of products.
• Assist in writing specifications used by developers for automation of business processes.
• Participate in the implementation of system patches, updates, and maintenance.
• Develop and provide trainings, demonstrations, and regular communication to end-users.
• Maintain records of system integrations, changes, and incidents.
• Lead portions of large tasks or projects; build and maintain project management skills.
• Other duties as assigned.

SENS Business Applications to be Supported:

• Infor SyteLine (SL) ERP and the customized extensions developed by SENS.
• StarShip shipping software
• AvaTax External Sales Tax Management system integrated with SL.
• PBT’s QuickBooks accounting system.
• PBT’s MISys Inventory control system integrated with QuickBooks
• HubSpot
• Zoom

Qualifications

• A Bachelor’s degree is required.
• Minimum of 7 years total experience with 5 years’ experience in a business systems analyst/implementation position within an industrial/manufacturing environment.
• Strong ERP and Systems implementation and maintenance/troubleshooting experience within a manufacturing environment.
• Excellent problem solving, project management, communication and technical skills.
• Strong business and technical acumen and strategic thinking.
• Prior experience with eCommerce applications would be helpful but not required

Location: This position is primarily an onsite role in Longmont, CO, with partial remote work available.

Base Compensation: $110,000-$125,000 is the projected range of annual base salary for this role depending on the candidate’s overall qualifications and experience. 

We offer a motivating total compensation package, inclusive of our Bonus Incentive Program and generous paid time off, holidays, medical, dental, vision, short-term disability programs, life insurance, and a 401k matching program.

SENS is an equal opportunity employer that is committed to inclusion and diversity. Employment opportunities at SENS are available to all applicants, without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other legally protected characteristics.