IT Support Engineer

Squarespace is searching for an IT Support Engineer to join our team responsible for end-to-end support of our growing global company. You'll find yourself working with many different departments on projects ranging from securely rolling out company wide services to helping the Engineering teams build tools to support our product, or simply finding ways to automate IT systems related tasks. You will report to the Manager of IT in New York City. This is a hybrid role with 3 days in the NYC office.

You’ll Get To…

• Provide high quality support to Squarespace staff, both in the office and remote, in areas such as: Mac/OS X, Windows, printers, basic networking issues, VoIP, remote access, internal web applications, and mobile devices
• Assist staff and guests with phone, video and video conferencing equipment
• Help run, update, and train users on global video conferencing solutions and other telecommunications channels
• Use excellent customer service skills and ensure proper recording, documentation and closure of trouble tickets as you grow your knowledge of help desk procedures and services.
• Onboard new hires with provisioning of computers, new accounts, and building access
• Asset management (computers, monitors, other hardware, software licenses)

Who We’re Looking For

• 1+ year of experience in IT support
• Experience troubleshooting both software and hardware of OS X, and to a lesser extent Windows machines
• Administration and support of business applications such as: Google GSuite, Dropbox, Microsoft Office, Slack, Okta, and Atlassian Suite
• VPN and general client machine troubleshooting, AV setup/troubleshooting
• Experience with troubleshooting wired and wireless networks; familiar with protocols such as TCP/UDP, DHCP, and DNS
• Knowledge of fleet management (JAMF MDM) systems and basic system imaging and package management (Homebrew, Autopackage, etc.)
• Experience producing webcast ready AV control rooms for large presentation spaces a plus
• Familiarity with Information Security best practices.

Benefits & Perks

• A choice between medical plans with an option for 100% covered premiums
• Health Savings Account with Squarespace funding
• Fertility and adoption benefits
• Supplemental Insurance plans
• Headspace mindfulness app subscription
• Retirement benefits with employer match
• Flexible paid time off
• 12 to 20 weeks of paid family leave
• Equity plan for all employees
• $100 per month remote Stipend
• Access to supplemental insurance plans for additional coverage
• Education reimbursement
• Employee donation match to community organizations
• 6 Global Employee Resource Groups (ERGs)
• Hack week twice per year!

About Squarespace

Squarespace (NYSE: SQSP) is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity, creating and managing social media presence with Bio Sites and Unfold, and hospitality business management via Tock. Our team of more than 1,700 is headquartered in bustling New York City, with offices in Chicago, Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit www.squarespace.com/about/careers.

Our Commitment

Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customers, but we also work toward the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

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