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Application Support Engineer

Remote:

Full Remote

Contract:

Full time

Experience:

Junior (1-2 years)

Work from:

Nevada (USA), United States

Offer summary

Qualifications:

1-2 years of relevant experience, Proficiency in Jira Service Management, Familiarity with SQL Server Management Studio, Experience with C#, ASP.NET Core, RESTful APIs, Knowledge of developer tools like Bitbucket and Azure DevOps.

Key responsabilities:

Serve as first point of contact for user issues.
Diagnose and resolve software functionality incidents.
Log, track, and prioritize requests using Jira.
Perform root cause analysis for critical issues.
Collaborate with development teams on bugs.

IDR, Inc. Hrtech: Human Resources + Technology SME https://www.idr-inc.com/

501 - 1000 Employees

See more IDR, Inc. offers

Job description

IDR is seeking a Application Support Engineer to join one of our top clients in a remote capacity with occasional travel to Las Vegas. This role is perfect for a self-motivated individual with a continuous learning mindset, who thrives in a fast-paced environment. If you are looking for an opportunity to join a large/growing organization and work within an ever-growing team-oriented culture, please apply today!

Position Overview/Responsibilities For The Application Support Engineer

Serve as the first point of contact for users experiencing issues with custom software applications and lead the triage of incoming production support requests.
Diagnose and resolve incidents related to both software functionality and user interface issues, escalating as needed.
Use Jira Service Management to log, track, and prioritize incidents and service requests.
Perform root cause analysis for recurring or critical issues, ensuring timely and permanent resolutions.
Work with development teams to identify and resolve bugs, performance bottlenecks, and ensure data integrity.

Required Skills For Application Support Engineer

1-2 years of relevant experience or entry level with internship in App Development and/or Support required.
Proficiency in Jira Service Management (or similar) for ticketing and incident tracking and Confluence (or similar) for documentation management.
Familiarity with database management tools (SQL Server Management Studio, etc.).
Experience with some of the following technologies: C#, ASP.NET Core, RESTful APIs, Entity Framework Core, MS-SQL, React (v18), Redux, TypeScript, RTK Query, JEST unit testing, HTML, CSS.
Experience with some of the following developer tools: Bitbucket (Git), JIRA, Azure DevOps, Postman, Swagger, etc.

What’s in it for you?

Competitive compensation package
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to get in with an industry leading organization
Close-knit and team-oriented culture

Why IDR?

20+ Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Medical, Dental, Vision, and Life Insurance
ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row