Delivery Manager (m/f/d)

Company Description

Job Description

The primary purpose and responsibility of the Delivery Manager is to ensure the timely and efficient delivery of high-quality IT services and products to internal business customers based on their business needs through the management of the entrusted IT team.

It requires focusing on managing the team, improving delivery speed, reducing costs, and enhancing the overall response to internal business client demands

Responsibilities:

• Lead and manage the delivery team, providing guidance, and support, and fostering a collaborative work environment to ensure accurate and quality delivery of IT services (features, requests, and so on)
• Set clear performance expectations, provide regular feedback, and conduct performance evaluations for team members.
• Continuously improve the delivery process by identifying bottlenecks, implementing changes, and monitoring their effectiveness.
• Track and analyze key flow metrics to gain insights into the delivery process and make data-driven decisions for improvement.
• Identify and mitigate risks that may impact service delivery, develop contingency plans, and collaborate with stakeholders.
• Promote the use of feedback loops and retrospectives to identify areas for improvement and implement corrective actions.
• Collaborate closely with the Product Owner, communicate delivery status, and act as an escalation point for complex or high-priority incidents/requests, ensuring swift and effective resolution.

Qualifications (Essential):

• In-depth knowledge of service and product delivery processes and methodologies, particularly in the context of Kanban and Agile.
• Strong leadership and team management skills, with the ability to motivate and inspire team members.
• The data-driven mindset with the ability to analyze and interpret flow metrics to drive process improvements.
• Excellent problem-solving and decision-making abilities, with a focus on risk mitigation and issue resolution.
• Effective communication and stakeholder management skills to collaborate with clients and internal teams.
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.

Qualifications (Desired):

• Certification in ITIL or COBIT would be beneficial.
• Project management certifications such as PMP or PRINCE2 will be a plus.
• Experience with Jira and Jira Service Management will be a plus.

Experience:

• At least 3 years of commercial work experience as a Project Manager or Scrum Master
• Extensive experience in service and product delivery management, preferably in an IT department or organization.
• Language Skills: English B2, Russian C1-C2
• Bachelor's or Master's degree

What do we offer?

• Competitive salaries based on your professional experience
• Fast growing international company with stable employment
• A cafeteria benefit system, thanks to which you can choose the option you will use - life insurance, private medical care, sports card, cinema tickets and others
• Transportation Services (for all the Warehouse employees)
• Guaranteed 26 days of vacation per calendar year, regardless of seniority
• An extra day off so you can celebrate your birthday
• Mental Wellbeing Program – the opportunity for free psychological counseling for you and your family members 24/7 hotline and online sessions
• AUTODOC Corporate Discount (1,080 Euros per annum) to order parts for their own use at special discounted rates
• Opportunities for advancement, further trainings (over 650 courses on soft and hard skills on our e-learning platform) and coaching
• Free English, German and Polish language classes
• Referral Program with attractive incentives
• Flexible working hours and hybrid work

Join us today and let’s create a success story together!