Offer summary
Qualifications:
Experience in PC hardware troubleshooting, Knowledge of desktop applications support, Active Directory administration skills, Familiarity with IT Service Management tools, Awareness of data privacy and IT security.Key responsabilities:
- Act as first point of contact for IT issues
- Perform troubleshooting and escalate tickets
- Handle user access requests to business applications
- Document, track, and monitor problems
- Keep clients informed on request progress