Client Manager, DC Pension Administration (100% Remote)

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Responsibilities

• Keeps apprised of applicable new and existing pension, tax and securities legislation; shares knowledge with the team
• Attends internal training sessions to build knowledge of industry topics and trends
• Ensures that quality control and service standards are attained
• Deliver projects that satisfy customer requirements on-time and on-budget
• Identify, manage, and resolve risks and issues proactively to enable team delivery
• Understands the clients’ perspective and priorities
• Understand and solve complex problems that stretch over multiple parts of the business
• Liaises with consultants, trustees, and investment manager representatives
• Provides regular and ad hoc reports for clients
• Contribute to a high performing atmosphere and maintain positive team work environment

Requirements

• A minimum of 5 years’ experience in a supervisory role within the pension industry
• CEBS designation an asset
• Strong Microsoft Office skills and the ability to learn internal software quickly and thoroughly Exceptional customer focus and strong professional acumen
• Excellent communication, project management, presentation and negotiation skills
• Ability to manage multiple tasks while maintaining attention to detail within a specified time frame
• Proven leader with the ability to motivate and inspire team members
• Mentor and coach, who demonstrates patience and intuition

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. 

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS.  Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.