Account Manager

About the job

The growth at Alma is exponential: every month, hundreds of new merchants start using Alma. We work very hard to offer them an exceptional experience, at every stage of the journey.

As an Account Manager, you'll have a key role in positioning Alma as a true business partner with our top merchants. In short, you'll be in charge of a portfolio of large accounts, with whom you'll work closely to make them successful.

You'll be arriving at the beginning of the experience. The Account Manager team was created in March 2021. There is still a lot to create! This means you'll have a key role in shaping the function.

Reporting to the Account Manager Team Lead, you will work closely with the Sales team, the Onboarding team, the Retail Training team and the Merchant Support team.

About the mission

In a nutshell, your key responsibilities will consist in:

• Manage, negotiate and retain a portfolio of large accounts. Establish trustful relationships with Alma’s large merchants. Be the key point of communication for the merchants' stakeholders, while working closely with the other functions (Onboarding, Training, Support).
• Deliver meaningful insights. Analyse merchants' performance to provide superior insights on their businesses. Develop expertise in your field to constantly position Alma as a strategic partner, helping the merchants achieve their goals.
• Identify key business opportunities. Identify up-sell/cross-sell opportunities on your accounts and develop strategic plans with the merchants. Ensure your accounts get the most out of Alma (maximise conversion, increase turnover, increase basket size) by leveraging the tools we have developed.
• Be the voice of merchants. Share insights and feedback from merchants with the Product & Engineering team and the wider organisation, helping to constantly improve our solution and the merchants' experience.

About you

You will be a good fit for the role if:

• Experience: You have ideally 3-5 years of relevant experiences (full-time permanent positions) in similar functions such as Sales, Customer Success, Account Management and ideally in the Tech industry
• We are seeking individuals who demonstrate coachability and a strong willingness to learn and grow.
• You’re fluent in French and a full professional proficiency in English are mandatory. 
• Commercial skills: You like finding new opportunities for mutual gains. You are at ease in negotiation & closing discussions.
• KPI Driven: You are comfortable and autonomous in managing your portfolio using identified key KPIs, you like talking numbers!
• Demanding and reliable: You set high goals for yourself. You don't compromise on the quality of your work, and you always deliver on your commitments.
• Empathetic: You easily get into other people's shoes. You are always keen to do the extra mile for clients to make them successful.
• Autonomous and driven: You know how to find the solution to an issue and look for the information you need. You are comfortable obtaining information from the Alma teams who can help you obtain solutions quickly (product, finance, risk, sales etc...)
• Great communicator: You have excellent written and oral communication skills. You know how to adapt to your audience.

About the recruitment process

• Recruiter interview (30 min)
• Remote Hiring Manager interview (45 min)
• On-site/Remote Business Case Study presentation (60 min)
• On-site Final interview with the VP Sales (30 min) + Team Fit (30-60 min)
• Reference check

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