Senior Manager, Customer Support

DeleteMe is the online privacy company that makes easy-to-use tools for consumers and businesses to control what personal information companies, third parties, and what other people see about them online.

DeleteMe is a rapidly growing SaaS privacy business operating globally and remotely / WFH – we are the emerging leader based on # customers and $ revenues in a fast-growing nascent category of consumer and enterprise security Privacy Services.  What we do - our mission - matters because we are restoring a sense of privacy, fairness, and control of personal data in the possession of others.  Easier, simpler, control underpinned by a suite of new data privacy laws being passed worldwide will play a part in greater personal security, and freedom, and in stronger democracies in an era where data collection is at unprecedented levels.  This is what our work and brand stand for and we are building a large, sustainable, for-profit business to catalyze this.  We have strong B2C and B2B businesses with respective product offerings informed by feedback from an active customer base growing between 30% and 200% year/year.  DeleteMe is well-capitalized: profitable for the last three years with an 8-figure balance sheet and large-scale venture firms as investors.

DeleteMe is led by a passionate team, backed by premier investment firms, and supercharged by a strong mission to empower consumers with privacy.

DeleteMe’s Privacy Operations team is the beating heart of the organization, delivering timely and high quality service to protect our members. As our Senior Manager of Customer Support you will be responsible for building and implementing the vision that defines the future of both our support and custom request teams. Our support team works through multiple channels to assist DeleteMe’s members, providing world class service via phone, email and live chat. Our custom request team focuses on helping members remove their information from the internet, managing requests for the removal of personal data and communicating that information in a timely and accurate manner.