Location:
Work from home (Pennsylvania)
Shift:
Days (United States of America)
Scheduled Weekly Hours:
40
Worker Type:
Regular
Exemption Status:
Yes
Job Summary:
Responsible for assisting Information Technology staff in the installation, maintenance, implementation, and continuous usage of mid-range and mainframe software and hardware platforms. Provides and promotes a technical environment which will maximize the productivity of IT personnel while minimizing cost and organizational impact.
Job Duties:
- Evaluates, recommends, and implements new system software products, product updates, and new releases.
- Maintains an inventory of products, current release level, and all updates or local modifications.
- Informs appropriate personnel of new features, limitations, and considerations produced by upgrades or new products.
- Participates in the evaluation of new hardware products and upgrades.
- Assists in diagnosing hardware problems, and effecting recovery and restart.
- Provides documentation on general system operating procedures.
- Controls the distribution of manuals and updates to ensure prudent purchasing, utilization, and currency of publications.
- Facilitates online documentation where possible to avoid hardcopy.
- Provides education and counsel to users and IT personnel on the use and understanding of systems software.
- Serves as a liaison to vendor software support personnel as needed by IT personnel.
- Determines, implements, and facilitates programs and procedures to analyze resource utilization and support planning activities.
Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.
*Relevant experience may be a combination of related work experience and degree obtained (Associate’s Degree = 2 years; Bachelor’s Degree = 4 years).
Position Details:
Preferred Experience:
- Virtual Cloud Desktop Experience (AWS Workspaces, VMWare, M365)
- Level 3 troubleshooting
- Windows OS 10/11 troubleshooting
- OS Image building and deployment
- Software support - submitting for package updates, upgrading to new versions and remediating vulnerability
Education:
High School Diploma or Equivalent (GED)- (Required)
Experience:
Minimum of 8 years-Relevant experience* (Required)
Certification(s) and License(s):
Valid Driver's License - Default Issuing Body
Skills:
Communication, Interpersonal Communication, Teamwork
OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities.
- KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.
- EXCELLENCE: We treasure colleagues who humbly strive for excellence.
- LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.
- INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
- SAFETY: We provide a safe environment for our patients and members and the Geisinger family.
We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.
We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.
