Overview:
Technical Cloud Services Manager
Remote | US Based - Up to 25% Travel Required
US Citizenship or Permanent Resident Status Accepted
Employment Options: 1099 Contract to Hire (No Third Parties)
Initial Project Duration: 6 Months
Summary
Our client is an IT consultancy and managed services provider (MSP) that leverages its strong team presence to advance our clients to a secure digital enterprise. With a 25-year corporate resume, our client delivers strategic managed services, IT consulting, and hybrid multicloud infrastructure solutions to optimize our clients’ technology environments. Additionally, our client is NMSDC-certified, with a portfolio of clients that includes some of the nation’s largest airports, utilities, commercial real estate portfolios, and government agencies. They are also backed by Abry Partners, a Boston-based sector-focused private equity firm with $5B under management and more than 30 years of experience in the technology market.
Responsibilities
Our client is seeking Technical Cloud Services Manager to join their team! The Technical Cloud Services Manager will oversee the implementation, architecture design, and support of cloud-based solutions, primarily focusing on AWS and Azure environments. This role involves managing a technical team responsible for providing 24/7 cloud support services, ensuring client needs are met and service level agreements (SLAs) are upheld. The ideal candidate will possess strong leadership skills, customer service expertise, and a deep understanding of cloud technologies and security principles.
- Lead and manage a technical team providing 24/7 support for cloud services, ensuring adherence to SLAs and meeting client expectations
- Oversee the implementation and architecture design of cloud solutions in AWS and/or Azure environments
- Conduct monthly service reports for clients, addressing any escalations and ensuring a high level of customer satisfaction
- Collaborate with clients to understand their requirements and provide tailored cloud solutions
- Ensure security principles and technologies are effectively integrated into cloud implementations
- Travel up to 25% as required to meet with clients and oversee projects on-site
- Manage escalations from clients, providing effective solutions and ensuring issues are resolved promptly
- Develop and maintain strong client relationships to enhance customer satisfaction and support service retention
Requirements
- 12+ years of experience in technical solutions implementation, architecture design, and cloud environment management (AWS and/or Azure)
- 5+ years of experience leading technical teams supporting private and public cloud environments
- 10+ years of experience in a management/leadership role, including managing 24/7 SLA-based support services
- Working understanding of security principles and technologies for cloud implementations
- Strong customer service skills, including experience handling client escalations and maintaining client satisfaction
- Experience managing monthly service reports and providing consistent client communication
- Well-rounded experience with multiple cloud platforms
Preferred Requirements
- Proven experience in managing a team responsible for 24/7 cloud support services
- Strong interpersonal and communication skills, with the ability to engage with clients effectively
- Experience with multi-cloud environments and managing escalations across different platforms
Education/Certification Requirements
- AWS or Azure certifications at the design level is required
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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About Us
Northern Virginia-based Precision Solutions is an expert in staffing solutions for companies of any size that open the door to new opportunities and seek outstanding talent. We pride ourselves on being versatile enough to tailor our relationships to the needs of each individual client, being agile in the fast-paced marketplace, and being precise in meeting the needs of any company.
Equal Opportunity Employer Statement
Precision Solutions is an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
