Offer summary
Qualifications:
3+ years in Technical Support or Information Security, Experience with Networking protocols (TCP/IP, HTTP, SSL/TLS), Familiarity with web servers (Nginx, IIS), Engineering/Computer Science degree or equivalent experience, Knowledge of OWASP top 10 and bot mitigation.
Key responsabilities:
- Serve as a key point for technical issues.
- Diagnose and resolve complex customer problems.
- Understand and document customer requirements.
- Manage client expectations and provide service.
- Analyze feature requests for escalations.