Internal Sales Support Representative

Join our winning team, recently honored as #67 on Forbes’ list of America’s Best Startup Employers for 2024!

The Helper Bees (THB) was created to fill an obvious need in an underserved community. Inspired by love and brought to reality through passion and determination, The Helper Bees was founded to empower older adult citizens and their families in their search for quality, affordable in-home care providers. We do this by providing older adults the ability to easily review, choose, and access affordable quality in-home helpers.

The Helper Bees mission is to help people stay home longer through data-driven services that transform both the payer and the care-recipient experience.

At THB, we define our company culture through our Core Values:

• Quickly iterate through solutions - We move at a fast pace which requires quick iterations to find a path to a repeatable solution
• Seek ways to create immediate impact - Be thoughtful and proactive in how you make an impact on your team. Actively look for ways to make a fast, positive impact.
• Bee the teammate you want to work with - We work as a team, help each other and encourage each other
• Ask questions, answer questions - You can't iterate through solutions if you don't ask the right questions which is why there is an expectation that questions should be asked. When you know the answer, being a good teammate means chiming in to get others up to speed.
• Take the time to celebrate wins - It's so easy for a team that is heads down to forget about all the great things they've accomplished. That's why we make it a priority to remind ourselves to create space to celebrate wins, big or small.

Job Summary:

As an Internal Sales Support Representative, you will be responsible for customer conversion; initiating customer outreach and lead/ referral opt-ins, and facilitating initial set up/onboarding of new customers. In addition, you will act as the primary point of contact for churn escalations to re-engage customers, as applicable. 

Supervisory Responsibilities:

None

Duties/Responsibilities:

• Conduct Outbound Calls: Proactively reach out to senior adults via phone to introduce and promote our products and services.
• Build Relationships: Develop and maintain positive relationships with potential customers by understanding their needs, preferences, and concerns.
• Product Knowledge: Stay well-informed about our products and services to effectively communicate their benefits and features to senior adults.
• Customer Education: Educate senior adults and their families about the benefits offered. Guide members through THB’s marketplace platform to ensure they understand how to purchase products and services that meet their needs.
• Customer Engagement: Listen attentively to customers, address their questions, and provide accurate information to help them make informed decisions.
• Sales Targets: Meet and exceed weekly and monthly sales targets by effectively converting leads into customers.
• Follow-Up: Conduct timely follow-up calls to ensure customer satisfaction and address any post-sale queries or issues.
• Documentation: Accurately record customer interactions and sales activities in the CRM system.
• Team Collaboration: Work closely with the sales team and other departments to share insights and improve sales strategies.
• Performs other duties as assigned/necessary

Performance Metrics:

• Opt in rate: Maintain target opt in rate based on specific product
• Quality Assurance: Maintain a quality assurance score of 80% or higher
• Customer Satisfaction: Maintain a high level of customer satisfaction, as measured by customer feedback surveys and Net Promoter Score (NPS).
• Turn Around Time (TAT): Maintain TAT within SLA’s
• Revenue: Achieve monthly, quarterly, and annual revenue targets set by the company.

Required Skills/Abilities:

• Ability to thrive in a fast paced environment
• Ability to handle objections and solve problems effectively.
• Ability to engage customers with clear, concise, and compelling communication, effectively explaining product details in an easily understandable manner.
• Comfort and adaptability when working with technology and learning new programs and computer systems
• Strong passion for helping others and problem-solving
• Excellent verbal and written communication skills with the ability to connect with senior adults empathetically.
• Demonstrated patience and empathy when interacting with senior adults.
• Strong listening skills and the ability to build rapport quickly.
• Self-motivated with a positive attitude and a strong work ethic.
• Flexibility to adapt to changing customer needs and sales strategies.
• Must be 18 years of age or older

Education and Experience:

• High school diploma or equivalent preferred
• Previous experience in sales, preferably outbound sales, with a track record of meeting or exceeding targets.
• Experience working with senior adults or in a similar demographic is highly desirable.
• Experience in the healthcare industry is a plus!

Physical Requirements:

• Ability to remain at your designated workstation for the duration of the workday
• Constantly operates a computer and other office productivity machinery, such as a phone and Voice over Internet Protocol (VoIP).
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• The ability to observe details at close range (typically on a computer screen)
• This position offers the flexibility of remote work at approved locations within the United States. Candidates must have a reliable internet connection and a designated work environment conducive to professional phone calls and sensitive data. Enjoy the convenience and comfort of working remotely while contributing to our team's success.

The Helper Bees is committed to building a workplace where diversity, equity, and inclusion are valued and prioritized. We are an equal opportunity employer that welcomes all qualified applicants without discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any non-merit based or legally protected grounds.

The Helper Bees provides reasonable accommodations to qualified individuals with disabilities during the job application and interview process. To request accommodation, please let your recruiter know.

As part of our standard hiring process, selected candidates may be required to undergo a background check and/or drug screen. The Helper Bees adheres to applicable federal, state, and local laws regarding these screenings, and the results will be considered in accordance with applicable regulations.

The Helper Bees was recently made aware of a fraudulent entity posing as our organization and requesting personal information. Please be aware of and protect yourself from scams. Visit thehelperbees.com/careers to view all current job openings.