Helpdesk Analyst
Computrition INC
Location - Bedford MA. - USA
The candidate will be a talented and motivated individual with effective verbal, written and interpersonal communication skills. Must have experience with Microsoft technologies - Active Directory, Exchange, Office 365 and Manage Engine software. In addition, the candidate must have an understanding of hardware and virtualization, namely Hyper-V and VMWare. The successful candidate will be highly customer focused with a keen interest in technology as a business enabler and work towards making it happen.
Responsibilities include (but are not limited to):
• Provide Tier 1 support for technical issues related to our software and Windows operating systems.
• Offer assistance and resolve issues through efficient Help Desk support.
• Maintain and develop new workstations and workstations builds
• Administer and maintain end user accounts, permissions, and access rights
• Provide effective verbal, written and interpersonal communication
• Continue to seek customer focused opportunities to increase internal client satisfaction and strengthen client relationship
• Coordinate IT tasks related to new employee onboarding
• Provide orientation and training to end users for all modified and new systems
• Proficient in Microsoft Office products (Outlook, Word, Excel, PowerPoint).
• Ability to troubleshoot basic network connectivity issues related to Windows operating systems.
Qualifications:
• College diploma or university degree in a technical field and 1-2 years equivalent work experience
• Working technical knowledge of Windows 10\11, Server OS Windows Server 2019 and higher and Linux Systems
• Knowledgeable in application support experience with Microsoft Active Directory, Microsoft Exchange, MS 365, Microsoft Hyper-V, VM-Ware and Cisco devices.
• Comfortable deploying systems and imaging
• Experience with Dell and Cisco technology (servers and storage) is a plus
• Hands-on hardware troubleshooting experience
• Prior customer service experience in the software industry is a plus.
#LI-PP1
Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.
Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.
Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.
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