Senior Technology Program Manager

About JLL and JLL Technologies 

JLL is a leading professional services firm that specializes in real estate and investment management. Our vision is to re-imagine the world of real estate, creating rewarding opportunities and amazing spaces where people can achieve their ambitions. In doing so, we will build a better tomorrow for our clients, our people and our communities. 

JLL Technologies is a specialized group within JLL. At JLL Technologies, our mission is to bring technology innovation to commercial real estate. We deliver unparalleled digital advisory, implementation, and services solutions to organizations globally. Our goal is to leverage technology to increase the value and liquidity of the world's buildings while enhancing the productivity and the happiness of those that occupy them. 

JLLT (JLL Technologies) is the technology arm of JLL (Jones Lang LaSalle Incorporated), a leading professional services firm specializing in real estate. JLLT focuses on developing and delivering innovative technology solutions to transform the way real estate professionals plan, build, operate, and invest in properties. JLLT's mission is to bring cutting-edge technology and data-driven insights to the commercial real estate (CRE) industry, enabling clients to make informed decisions, optimize performance, and enhance tenant experiences. JLLT collaborates with various stakeholders, including clients, industry partners, and JLL's business lines, to drive digital transformation and create value for clients across the entire real estate lifecycle. 

Position Overview: 

We are seeking a highly motivated and experienced individual to join our organization as a Senior Program Manager. The role is a member of the Insights and Data Products technical program management team (within the Work Dynamics Technology pillar).  This role will be expected to immediately step in as the program lead for the Enterprise Data Platform Data Governance and Data Quality programs. 

Right candidate will bring: 

• Attention to detail coupled with program and project management skills to establish and maintain multiple concurrent projects and workstreams 

• Strategic thinking to develop and implement effective strategies that align with the overall organizational goals 

• Excellent communication and presentation skills, with the ability to effectively convey complex information to both technical and non-technical audiences. 

• Business partner engagement and relationship management abilities, including communication and interpersonal skills 

• Strong analytical and problem-solving skills, with the ability to make sound decisions under pressure. 

• Exceptional leadership and interpersonal skills, with the ability to influence and motivate multidisciplinary teams. 

Responsibilities: 

• Lead and manage multiple programs and projects within the Data Quality and Data governance workstreams, collaborating with cross-functional teams, stakeholders, and external vendors 

• Develop and execute program plans, including scope definition, resource allocation, budget and timeline management, risk assessment, and mitigation strategies.  

• Drive project goals, objectives, and success criteria, aligning with the organization's strategic objectives.  

• Regularly monitor and report on program status, risks, and issues, providing appropriate recommendations and escalations to senior leadership.  

• Learn quickly and enthusiastically about technical systems and issues.  

• Constantly evaluate processes and seek ways to improve with each iteration. 

• Foster a collaborative working environment, promote effective communication and cooperation among project team members, stakeholders, and vendors.  

• Proactively identify and address potential project roadblocks and conflicts, implementing effective resolutions and contingency plans. 

• Excel in leading effective meetings, documenting decisions, and following up.  

• Display initiative, take a proactive approach, and initiate conversations.  

• Ensure that all involved parties understand and accept their roles and responsibilities.  

• Ensure transparency of progress and issues/risks, driving risk mitigation, contingency planning, and issue resolution.  

• Communicate status, updates, and program summaries via presentations, email, and direct communication with key stakeholders and executive leadership.  

• Track and report key program metrics, informing stakeholders as appropriate.  

• Ensure adherence to and continuous improvement of project management best practices, methodologies, and standards.  

• Provide regular and ad hoc status reports on schedule, budget, scope, and deliverables using a standardized approach.  

• Track and report key milestones and business metrics, creating data visualizations and dashboard summaries for executive-level management. 

Required Qualifications: 

• Bachelor's or Master's degree in Business, Engineering, Computer Science, or a related field.  

• 3+ years as a Technical Program Manager, leading complex projects or programs from initiation to closure.  

• 3+ years’ experience working directly with engineering teams 

• 3+ years’ experience managing cross-functional and/or cross-team projects 

• Experience with Data governance, data quality and or data related products (or equivalent experience) 

• Proficiency in relevant project management tools (e.g., Smartsheets, MS Project, ADO, JIRA) and methodologies (e.g., Agile, Scrum). 

• Demonstrated history of driving organizational change, enhancing project delivery processes, and adapting to evolving IT landscapes. 

• High sense of ownership, urgency, and drive 

• Ability to communicate clearly and effectively with developers, product managers, and senior business and engineering leaders 

• Proven track record with software development project planning, progress tracking, and risk management 

• Experience working within and directing geographically dispersed, diverse, and virtual teams 

• Strong understanding and experience with project scheduling, forecast/budgeting, and resource management. 

• Demonstrates a strong understanding of IT infrastructure, Change Management frameworks, and Enterprise Business Applications. 

Preferred and or Desirable: 

• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience 

• 3+ years of experience in the technology industry and an understanding of technical concepts and the ability to communicate effectively with engineering teams 

• Certification in project management (PMP, PgMP, PRINCE2, Agile, etc.) is a plus. 

• Experience working in end to end product development. 

• Experience in the commercial real estate industry or related fields is desirable.