Partner Onboarding Specialist

At 8x8 Inc. [Nasdaq:EGHT] we put communications at the heart of our business and build technology that allows people to connect anytime, anywhere they are in the world, and on any device. XCaaS - the 8x8 Experience Communications Platform - brings together Employee and Customer Experience, enabling hybrid workforces across the globe to connect, collaborate, and delight customers, while providing businesses with real-time communications analytics, intelligence and unique insights.

Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram.

Job Summary

The Partner Onboarding Specialist is responsible for helping drive the success of reseller partners by ensuring partners are fully onboarded and enabled.  The Partner Onboarding Specialist will work closely with new partners to guide them through the onboarding process and with new and existing partners to ensure they complete all enablement (training, certification, and accreditation) requirements. The Partner Onboarding Specialist will also gather feedback to improve the overall partner experience.

Job Responsibilities

• Onboarding and Enablement:

  • Oversee the onboarding process for new reseller partners, ensuring they are fully equipped to access and use all systems, tools, and resources needed to do business with the company. 

  • Drive training, certifications, and accreditations with new and existing partners on the company's products, technologies, and processes.

  • Monitor partner progress toward completing onboarding and enablement requirements within established timeframes.

  • Identify and address any challenges or roadblocks partners may encounter during the onboarding and enablement processes.

• Partner Relationship Management:

  • Support the Partner Account Managers as needed to help build and maintain strong relationships with reseller partners.

  • Proactively identify and address partner needs and concerns.

  • Serve as a point of contact for partners, providing support and guidance related to onboarding and enablement. 

• Process Improvement:

  • Collaborate with cross-functional teams to ensure the onboarding process is well-documented, efficient, and provides a positive experience for partners.

  • Gather feedback from partners on the onboarding and enablement process, identifying areas for improvement.

  • Work with subject matter experts and operations teams to implement process enhancements and content updates.

• Performance Tracking and Reporting:

  • Track partner performance metrics, including onboarding completion rates, certifications, and accreditations., 

  • Provide regular reports on partner progress and identify trends.

  • Analyze partner data to identify opportunities for growth and improvement.

Job Requirements

• 3+ years of experience in partner success, enablement, or a related field.

• Familiarity with UCaaS, CCaaS, and Conversational AI markets.

• Excellent project management skills, including prioritizing tasks and meeting deadlines.

• Strong interpersonal and communication skills, both verbal and written.

• Ability to build and maintain strong relationships with internal and external stakeholders.

• Experience working in a fast-paced, dynamic environment.

• Proficiency in using CRM and other relevant software tools.

The compensation range reflects the Company’s good faith belief at the time of posting. 8x8 has different base pay ranges for different work locations within the United States, which allows us to pay employees competitively and consistently in different geographic markets. The range above reflects the potential base pay across the U.S. for this role; the applicable base pay range will depend on what ultimately is determined to be the candidate’s primary work location. Further, individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience, knowledge, success, education and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time. Certain roles are eligible for additional rewards, including discretionary merit increases, bonus and/or stock. Certain roles have the opportunity to earn sales variable compensation incentives based on the terms of the plan and the employee’s role.

Salary Ranges:

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