Customer Marketing Manager

Are you driven by innovation and looking to thrive in a fast-paced, growing environment? Join us at Calabrio and be part of our dynamic team! Help us in reshaping the landscape of customer experience – where every interaction becomes an opportunity, and every insight drives meaningful change. 

Introducing Calabrio – The trailblazers in customer experience intelligence! Revolutionizing the way organizations connect with their customers, we empower businesses to elevate every interaction to new heights. Our cutting-edge cloud platform, coupled with AI-driven analytics tools, unlocks the true essence of customer sentiment, turning data into actionable insights with lightning speed. 

We are seeking a Customer Marketing Manager to join our growing team. In this role you will develop and lead customer-centric marketing initiatives that deepen relationships, drive engagement, and elevate customer experience. Your role will include working closely with cross-functional teams and leveraging data to optimize marketing strategies and showcase product benefits. 

What you’ll be doing (Key Responsibilities): 

• Develop and manage customer advocacy initiatives: Including case studies, testimonials, and references. 

• Oversee the creation of targeted communications: Such as email campaigns, newsletters, webinars, and other communications to keep customers informed and engaged with our products and services. 

• Collaborate with Customer Success: Work closely with the Customer Success team to gather customer feedback, monitor customer health metrics, and leverage insights to improve marketing programs and enhance the overall customer experience. 

• Organize and manage customer-focused events: Plan and execute webinars, user groups, and customer appreciation events to foster relationships and showcase product benefits. 

• Track and analyze marketing program effectiveness: Produce regular reports on engagement, ROI, and customer satisfaction to inform future strategies. 

• Foster cross-functional collaboration: Build strong relationships with teams across marketing, customer success, product management, and more to align goals and execute projects effectively. 

• Manage marketing program budgets and partners: Ensure efficient use of resources by managing budgets, partners, and vendors. 

Success Criteria: 

• Demonstrates initiative and leadership in driving change management. 

• Exhibits a curious, positive, and enthusiastic approach to team collaboration. 

• Ability to lead initiatives involving multiple internal teams such as marketing, sales, customer success, and IT. 

• Strong analytical skills and familiarity with B2B marketing metrics. 

• Experience with marketing/CRM automation tools (e.g., Marketo, HubSpot, Salesforce, Eloqua, 6Sense). 

• Proficient in Word, Excel, PowerPoint, and Outlook. 

• Strong understanding of a complex sales cycle and marketing funnel stages. 

Requirements

• Bachelor’s degree required. 

• 3-5 years of marketing experience in a B2B SaaS company. 

• Proven experience in owning and executing customer reference and advocacy programs. 

• Hands-on experience with webinars, web, email, and digital marketing channels. 

Benefits

You've learned about what you'll be doing, here's what benefits you'll be getting when you join Calabrio: 

• Global team recognized for their passion for innovation. 

• Innovative product culture and project exposure. 

• Training and development from industry-leading experts. 

• Cutting edge benefit programs that include: 401(k) & matching; Medical, Dental, Vision Insurance; Disability & Life Insurance; Flextime Off, Paid Holidays, & Parental Leave; Tuition Reimbursement. 

Calabrio People are: Open, Clear, Ambitious, Accountable, Collaborative, Consistent  

What we value most…workplace diversity and ensuring an environment of mutual respect.  We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy, focused, and inspire creativity.  Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements).  As an Innovator with Purpose, you’ll feel motivated and truly excited to come to work! 

Calabrio has 300 Global Partners, more than 2.25 million agents, and over 7,000 customers worldwide. We’ve been doing this for more than two decades and have been recognized by leading independent third parties such as Gartner, Forrester, and G2 Crowd as a leader and visionary. ​ Thanks to the hard work and dedication of every Calabrio team member, we have been recognized by the Star Tribune Top Workplace for 9 years in a row, a 2022 certified Great Place to Work UK, named one of BC’s Top Employers for 2023, and recognized as a top 50 fast-growth company by Minneapolis/St Paul Business Journal.   

Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success.  

We recognize diversity comes in many forms, to foster an inclusive hiring experience any applicants who qualify under the Americans with Disabilities Act, as amended, or applicable state law, who are unable to comply with Calabrio’s application process due to their disability may be eligible for a reasonable accommodation. Request for accommodation in the application process can be made by emailing talentacquisition@calabrio.com. An applicant requesting an accommodation may be required to provide support for the requested accommodation. Calabrio will only share information concerning an applicant’s requested accommodation with those individuals who have a specific need to know such information. 

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