Enforcement Specialist, IP & Brand Protection

Company Description
Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee, whether a team member of Etsy, Reverb, or Depop, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.

What’s the role?

We are looking for an Enforcement Specialist to be part of a dedicated IP & Brand Protection Team on Trust and Safety.  This is a full-time position reporting to the Team Lead, IP & Brand Protection.
 

In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy. 

This role requires your presence in Etsy’s Mexico City office once or twice per week depending on your proximity to the office. Candidates living within commutable distance of our Mexico City office or in Guadalajara may be the first to be considered. Learn more details about our work modes and workplace safety policies here.

What’s this team like at Etsy?

The IP & Brand Protection Team safeguards rights holder’s intellectual property rights via enforcement of our Intellectual Property Policy. Our team also mitigates legal risk by responding to all requests for information in a timely and comprehensive manner.

What does the day-to-day look like?

• Proficient in the application of Etsy policies and protocols in enforcement across listings, shops and entities.

• Responsible for the timely review of core enforcement workflows within SLA (P0 tasks related to intellectual property enforcement and Legal Process)

• Responsible for the timely review of sophisticated Admin-only high priority/high severity workflows within SLA (Providing a written response to various third-party requests for information, including those from law enforcement agencies, governmental agencies and 3rd party requestors)

• Maintaining in-depth knowledge of Etsy’s policies and products, including those related to: intellectual property, prohibited items including counterfeit goods, privacy and requests for information.

• Responsible for the timely review of Seller appeals within SLA.

• Responsible for supporting sensitive external escalations in review and actioning of violative listings and Shops, and communicating updates to Team Lead and/or Incident Commander.

• Responsible for identifying abuse trends and patterns in core enforcement workflows and escalating to the Lead.

• One of the ways we will measure your success in the role is you will consistently meet 100% of efficiency metrics and 90% + on QA monthly metrics.

• Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.

Qualities that will help you thrive in this role are:

• 2+ years of experience with internet research skills.

• 1 + years of DMCA or intellectual property (IP), online content moderation, fraud investigation or paralegal experience is a plus.

• Proficient in applying policy and good judgment to sensitive subjects objectively.

• Logical problem solver along with attention to details, and ability to operate in ambiguous situations.

• Ability to work collaboratively within a team environment and independently.

• Ability to deal with obstacles and creative problem-solving skills to find quick and effective solutions.

• Fluent in English, with excellent written and verbal communication skills.

• The ability to work Tuesday-Saturday between 10AM to 6PM.

Additional Information

What's Next
If you're interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you'd like. As we hope you've seen already, Etsy is a place that values individuality and variety. We don't want you to be like everyone else -- we want you to be like you! So tell us what you're all about.

Our Promise
At Etsy, we believe that a diverse, equitable and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If, due to a disability, you need an accommodation during any part of the interview process, please let your recruiter know. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.