57685 | Marketing & Design | Professional | Non-Executive | Allianz Technology | Full-Time | Permanent
Since 2010, Allianz Technology (ALLIANZ SERVICES), or ALLIANZ TECHNOLOGY (ALLIANZ SERVICES), has been transforming Allianz into a digital group. The ALLIANZ TECHNOLOGY (ALLIANZ SERVICES) mission is to deploy Allianz Group solutions together with and to the benefit of Allianz companies. With its headquarters in Munich, ALLIANZ TECHNOLOGY (ALLIANZ SERVICES) is the principal driver behind the digitalization process - a quest to which nearly 7,500 ALLIANZ TECHNOLOGY (ALLIANZ SERVICES) employees around the globe have committed themselves.
ALLIANZ TECHNOLOGY SE (ALLIANZ SERVICES) is a professional expertise center offering a wide range of services: professional services, financial, actuarial and IT support to the Allianz Group.
Is providing good service something that motivates you, too? Then why not join us in developing innovative products and services in an international environment!
Job Role:
The responsibility for preparation, inception, and execution of the Allianz Master Brand lies within the Group Strategy, Marketing and Distribution Team. The Allianz Brand Experience has three key components a) Allianz Logos and Designations, b) Allianz Visual Identity, c) Allianz Brand Communication. The Brand Helpdesk is a key workstream that has been setup to provide Allianz Brand-related guidance and consulting across the world from 2020 onwards.
The Customer support service Brand Helpdesk is part of the Professional Service family and provides assistance facilities by reviewing and ensuring that all design and communication requirements are met for global and local assets.
The Brand helpdesk acts as a safeguard for the Allianz Brand and a key resource for colleagues around the globe to receive guidance on the implementation of the Allianz Brand Experience.
Key Responsibilities:
- Provide support to customers, including procedural documentation
- Assist customers according to the documented procedures and processes
- Work continuously on a task until completion (or Routing to subject matter experts if required)
- Approval of access requests, management of user accounts (e.g. deletion of inactive user)
- 1st Level support
- Creation and interpretation of descriptive statistics
- Review of requests and requesting of updates if required (based on applicable guidelines and experience)
- Approval of requests on behalf of GSMD (Group Strategy, Marketing, Distribution)
- Answering of general and specific questions on Brand application
- Daily management of end-to-end process
- Regular process analysis and design of improvement options (documentation, process, technology)
- Continuous improvement of guidelines and training material based on processed submissions/ revisions
- Prioritize and manage multiple issues simultaneously
- Establish a good working relationship with customers and colleagues in a global environment
Key Requirements/Skills/Experience:
- English (fluent) written and spoken, additional languages as an advantage (Chinese, French, German, Spanish etc.)
- Minimum 2 years’ experience in Helpdesk/Customer support
- Educational background in Marketing, Advertising, Journalism, Linguistics, Business Administration is an advantage
- Digital Native - quick in becoming familiar with software solutions, profound knowledge in MS Office Products (esp. PowerPoint). Experience with image processing / content management software as an advantage
- Able to work independently
- Able to follow a process with rules and regulations
- Good communication skills and high customer-orientation
- Proven organizational and self-motivation abilities
- Flexible, and have the ability to work hard as part of a team and to work well under pressure
- High motivation to manage and finalize tasks in complex environment
- Problem resolution including root cause analysis
- Enjoy working in a distributed team
What We Offer:
Come to the Allianz side! We have attractive Compensation and Benefits:
- Fixed Benefits - We place people at the core of what we do, this is why we are committed to your personal wellbeing and professional growth
- Flexible Benefits - We care about the performance of our employees, and we know it can only be reached by ensuring your proper work-life balance: Medical Insurance, Private pension, many other benefits
- Rewards and Recognition Program and Personal Development plans
- Complete Training Curricula available, LinkedIn Learning
- Flexible working environment (work from home, hybrid)
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Join us. Let's care for tomorrow.
